Arb Electrical Wholesalers
2|39 reviews
BG
Benjamin G
1 reviews | Active since Member
22 Jul 2025, 06:47
Extremely poor customer service
This organization is inadequately managed resulting in extremely poor customer service — to the extent that workers are constantly complaining about low wages in front of customers, while management hides in their office.
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Replies (56)Arb Electrical Wholesalers's replyOfficial
12 Jan 2026, 05:27 Thank you for sharing your feedback. We are genuinely concerned to hear about your experience, as this does not reflect the standards of professionalism and customer service we expect across our branches. Customer-facing interactions should always remain respectful and focused on service, and internal matters should never be discussed in front of customers. We take comments like these seriously and will be addressing this with the relevant branch management to ensure appropriate conduct and improved oversight. We appreciate you bringing this to our attention. Should you be willing, please contact us directly :marketing@arb.co.za with the branch details and date of your visit so that we can investigate further and take the necessary corrective action. Your feedback is valuable to us and helps us improve the experience we provide to our customers.
Best regards,
Arb Electrical Wholesalers's reply12 Jan 2026, 05:27
Official
Thank you for sharing your feedback. We are genuinely concerned to hear about your experience, as this does not reflect the standards of professionalism and customer service we expect across our branches. Customer-facing interactions should always remain respectful and focused on service, and internal matters should never be discussed in front of customers. We take comments like these seriously and will be addressing this with the relevant branch management to ensure appropriate conduct and improved oversight. We appreciate you bringing this to our attention. Should you be willing, please contact us directly :marketing@arb.co.za with the branch details and date of your visit so that we can investigate further and take the necessary corrective action. Your feedback is valuable to us and helps us improve the experience we provide to our customers.
Best regards,