ARC is a joke!

Ordered an item online in April 2026. After several queries (they do not answer their customer care line number) I got through to someone who said the courier will collect my order today and deliver in the next few days... a week later I get an e-mail: sorry the item was actually out of stock. They will refund me within 7 days. Almost a month later, I have not been refunded. E-mail after e-mail, call after call... no reply and no money. ARC presents itself as being this upper class cosmetic store selling upmarket cosmetics... at the root, just another example of bad South African service delivery, "uppety" cosmetics or not... By the way.... they dont een deserve one star. Had to click the star to be able to write the review!