Rudeness

In 2013 I applied for Voluntary Sequestration and the handling Attorney was Arcadia Law Chambers. I paid the requested amount for 21 months and the last pymnt was in Aug 2015. I was advsd by Nicoleen Botes from the Law firm that I have finished paying my contribution amount and they will pay the money over to the trustee who will then deal with the creditors meetings and paymnts.They will deal with everything from now on. I was referred to Danel [Email Removed] to query the Rehabilitation process, I emailed this person on the 30/09/2015 and again on the 06/10/2015 to which I revcd a rude email on the 06/10/2015 telling me that its less than a week that I have asked for feedback and they have hundreds of clients with queries and I need to have patience, in the time she took to send that response could she not have a bit of etiquette to advise me of the Rehabilation process? This is so unprofessional and unacceptable from a Corporate company. How long will it take before I get feedback on the process.