Pathetic service

I placed an order on the 15/12/2021, until today I have not received my order or receive any infomation on the order.I needed the items latest by last Saturday as I went to Durban for a wedding. I called the arc store first before placing the order to confirm if they will manage delivery,they assured me i will receive by friday. On the website upon checkout it said delivery in 2 days. Until today i have not received my order nor have i received any feedback. Iv spoken to numerous agents and also emailed to which i received no response. Pathetic service