Pathetic Service and 10 days later no delivery of any goods but quick to take my money!!!

Pathetic service in store and worse shopping online!! Ordered 1 item on 21 September and its now 30 September - 3 calls later and no one knows where my order is! First I get told the package was “lost in transit” and then they’re apparently preparing a new order to be dispatched and delivered to me before 30 September but guess what, today is 30 September and they still have no cooking clue where the order is that they were meant to dispatch 4 days ago!! Pathetic service!!! Quick to take my money but cant find my order?! Never will I shop your store again! Go and learn about customer experience 101!!