SB
shantal B
Active since Oct 2011
8
Reviews
0
Industries
Reviews
8 reviews18 months ago
No fibre for nearly a week and Vox does not care to help escalate this!!
Been without wifi since the 30th October, its now the 4th November. Vox says its not a fault on their end but that the issue was escalated to Metrofibre. I call Metrofibre and they tell on the system it shows that my services with Vox were cancelled and needs to be escalated to my key account manager at Vox - payments are up to date, no notice that my services were cancelled. Called Vox this afternoon and still no one can assist as to why my fibre is down for so long. I was told William Dowry will call me within 5 minutes (this was at 3.30pm on 4 November), its 7pm now - still no news from this company. What sort of service is this?! Frustrating beyond words - we cant work due to no connectivity, my daughter started exams and has no wifi to connect and go over the revision papers her school posted online - but Voc doesn’t care right?! I should continue paying them over R1000 every month and also top up on phone data when their services are this ****ty!!!?
106 replies
31 months ago
Whack embarkation times for a Group booking
We made a group booking months ago for the Splendida cruise which sails from 22 December to 27 December. Now that final payments have been made and tickets issued we get told that our group consisting of over 20 people will be embarking the cruise ship at different times!! This is ridiculous as we booked as a group and having a group split to embark at different times just does not make sense!! MSC please get better at this as we cant be embarking 12, 2 and 4pm, that just does not make sense to us at all to break a group booking where we’re all linked as one. Get better with slicker service!
0 replies
31 months ago
Vox in the lead again for most pathetic service of the year for a Telecoms provider!
Yet again, it seems I need to write negative reviews about Vox until I actually receive feedback from them, after numerous calls and still hitting a dead end! I returned the faulty UPS on the 7th September and one of your consultants confirmed my account would be credited for that issue as the UPS never worked and it took over a month to get resolution and paying for a device that didnt work. To date, my account has NOT been credited! I called on Monday and enquired and Lerato from accounts said she will escalate as they cant see that I returned the UPS. Now I have a form that your Vox consultant signed confirming they have received the faulty UPS on 7 September! I called again Wednesday to follow up and i was told the credit need’s approval from my accounts manager Alessia/Alyssa - not sure - and that she would call me before the end of the day to confirm everything and process the credit It’s Thursday 10.30am and I have still not received any calls or emails from this lady and I need to process my monthly payment before you fools block my line for your lack or ownership in getting back to me and resolving this query. Like what does it take to get some good service?? Do we need to light a firecracker under your chairs to get you guys getting back to customers asap?? The service is just shocking!
262 replies
32 months ago
Worst Service Provider to date!!!!!
This is one network provider I wish I didn't have to deal with! Have had an issue with the UPS I have a contract on for the last 2 weeks, firstly no one rep**** to my initial email stating that the UPS is faulty which was sent to them on the 27th August. Secondly I had to call in a few days later as no one came back to me, not even an acknowledgement to my email! They tell me the UPS is out of stock and one needs to be ordered from CT, only to be delivered and set up on the 7/09/23...after expressing my concern on the wait, the fact that we are in the peak stages of load shedding and I am paying for a device I cant use and furthermore incurring MORE costs as I need to keep loading data on my mobile so I can hotspot and connect to my laptop and continue working...lo and behold...they call me 10 minutes before the technician is meant to arrive (which was a BS story as no technician arrived!) to say that they still awaiting stock of the UPS...10 minutes before 11am on the 07/09/2023...and what was your technician meant to come and do??? Troubleshoot a broken device?? No alternative to say here is another UPS you can use in the interim as we understand WE, VOX, are severely putting you out...NO, they were just going to trouble shoot the broken device and leave, they cant loan me another UPS as they dont have a similar model so its ok to just continue putting me in a difficult position?! I cannot stand the level of service, their pathetic reasoning, there is absolute no care to the customer but they are so quick to take their monthly instalments and put prices up ...infact your prices should be decreasing with the level of pathetic service you give to customers VOX!!!
262 replies
32 months ago
Takealot takes liberties to open our products and help themselves to it before delivering the used goods to customers
I ordered and paid R259 for a jar of coffee and my order arrives with the seal broken and the coffee spilled all over the box and I cannot get a refund on this order? Who packs the products? Which person had felt they needed to take the liberty to break the seal on the coffee and help themselves to some and package the damaged product to me?? Takealot, I am utterly disappointed and appalled at this, this was not exactly cheap and no option on your site to refund or return this.
0 replies
36 months ago
Vox Leading **** Telecoms company
Yet again Vox I am disturbed by your pathetic service! I had to call 4 times this morning because the first *********** lady messed up my wifi settings when all I wanted to enquire on was why my 5ghz line was so slow. Whatever she changed has now kicked me off my global protect!!! I have been painstakingly trying to call back since her mess up and on tHe 3rd round waited to a point where my call went to your voicemail Can you seriously up your ****** game here! Endless issues with you guys! Worst telecoms company I have ever had to deal with!
106 replies
37 months ago
Vox and absolute thorn in my side!
Pathetic service and rude agents!! I am shocked at how rude some of your agents are especially the one I dealt with today! For the millionth time I called yet again due to issues with the new router installed last week - my fibre network is actually worse than what is was before the new router was installed - after trying numerous times to explain to the agent that its not us needing an extender as I could be sitting directly opposite that router and the 2g and 5g options both drop randomly! I pay for a 100mbps upload and download line but when running the speedtest on the 2g or the 5g the speed is very low. I am absolutely tired of calling in weekly repeating the same issue to these useless people! The last lady **** to me she logged for a new router to be installed and when I heard nothing for a week and called back then I get told nothing was logged and the new person assisted with logging for the router. Now even after a new router the issue is worse!! Dealing with you guys is beyond painful, what pathetic service guys!!
106 replies
43 months ago
Pathetic Service and 10 days later no delivery of any goods but quick to take my money!!!
Pathetic service in store and worse shopping online!! Ordered 1 item on 21 September and its now 30 September - 3 calls later and no one knows where my order is! First I get told the package was “lost in transit” and then they’re apparently preparing a new order to be dispatched and delivered to me before 30 September but guess what, today is 30 September and they still have no cooking clue where the order is that they were meant to dispatch 4 days ago!! Pathetic service!!! Quick to take my money but cant find my order?! Never will I shop your store again! Go and learn about customer experience 101!!
0 replies
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