1 reviews | Active since Member
I visited the Tyger Valley store this afternoon and this was the most disgusting behaviour I’ve seen at a retail store this year. The free eyebrow service closes at 18:00 which I can understand but the board clearly says it’s a payable service outside of those times. I was accompanied by a pregnant family member who was flat out told no while the lady was doing someone else’s brows well after 18:00, around 18:15 to be exact! I guess you pick and choose which customers you treat well, and being pregnant clearly doesn’t make you have any compassion. Further to that, when the male of our group was told we can do it if we pay, I was then told afterwards, she cannot do my brows – she did one of us, and left the other. Please note, the store closes at 19:00. There was a good 20 mins to still take care of me and the store doors did not even close yet since it was still early enough. I was told to come back the next day and I’m not even from the province… DISGUSTING BEHAVIOUR! How can you tell a paying customer to come back the next day when the store has 20 mins left until closing? Usually whoever is in the store is attended to if the doors do close. But we were not even close to the closing time! This was absolutely ridiculous. Horrified that the quality of staff you hire is unprofessional, rude, and blatantly lazy!! Will not be returning and I would rather prefer this complaint to be formally logged on Hello Peter so that people are aware of your poor service delivery. I didn’t even feel comfortable enough to make my other purchases as this was my first encounter walking into the store. PATHETIC SERVICE DELIVERY. I’ve never felt more uncomfortable in a store before! This has certainly been a first, and I will not return to any of your stores if this matter is not dealt with accordingly. I deserve respect as a paying customer and this was shameful.
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.