RM
Ronel M
Active since Mar 2017
16
Reviews
0
Industries
Reviews
16 reviews12 months ago
FlySafair *****s and breaks into customer luggage
I had an incident where my luggage bag was broken into. I reported the incident to FlySafair as follows: “I am extremely appalled by the services rendered by FlySafair. I boarded flight FA276 from OR Tambo to King Shaka International yesterday at Gate E5. The flight was planned for 07:20 and was grossly delayed by 80 minutes. The flight only took off at 08:40. Passengers had boarded the aircraft and before takeoff we were told the air conditioning was "blowing hot air out". Engineers were called to try and diagnose the fault. However, poor expertise led to your "professional employees" taking more than 30 minutes to just submit paperwork, let alone fix and approve. Poor decision making and planning could have avoided us sitting in the plane for well over an hour. Why was the plane not checked before we boarded the plane? If the engineers could not determine the fault, why were we not moved to an aircraft suitable to be cleared for flight instead of delaying by over an hour? I was already highly frustrated as I had chosen an early flight as I had commitments back in Durban, which had to be cancelled or rescheduled due the team incompetence and failure to make a better judgement call. Upon landing, my luggage came out immediately onto the carousel. However, I noticed my luggage was broken into. The lock was missing and the 4 loops to hold the lock was broken off clean. It looked like a pair of pliers were used to break it off. I immediately went to the counter to log a complaint and was told to call the number on the banner outside the counter. The lady asked me to open my bag you could visibly see my luggage was taken apart and items shoved back in. The lady working the counter could see this as well. The items were not packed back in the same way and my stuff was moved all over the place, makeup flung around and underwear moved to the top. We did not experience turbulence on the flight which you can confirm with your pilot, and I always pack my luggage quite carefully and compactly making use of straps to make sure things do not move. As I was sent home by your staff (and already being 80 minutes behind my planned schedule), I checked all pieces of my luggage at home and could confirm nothing was ******. However, upon inspection I noticed every bag and case within my luggage was tampered with as the items were "stuffed and squashed" back in disarray, not in the way I had packed my bag. This is an invasion of my privacy. My delicates were moved around. This disgusting behaviour had me extremely uncomfortable as one of your employees literally went through my personal belongings. Do you as FlySafair not have a privacy policy that is extended to your third parties who are in charge of handling the luggage? Since my luggage arrived quickly on the carousel, it points to the fact that the luggage was tampered with in the 80 minutes during which us passengers were held in the plane. This begs the question (since you have zero credibility in my eyes), did the plane really have a fault with the air conditioner or did your team in conjunction with the third party luggage handlers stage a fault so that they could go through passengers luggage and ***** valuables contained?? Is this the reputation you are putting forward? I am placing a formal complaint of the absolutely PATHETIC AND DISGUSTING BEHAVIOUR EXHIBITED by FlySafair. I am demanding a formal investigation be opened to handle this matter and I want the responsible party and person to be held accountable. I was told by customer care that you do not have cameras in the luggage storage compartment of the aircraft. This makes absolutely no sense as it means you are giving your third party permission as well as access to *****. And if so, please confirm so that we as customers are aware. It is nothing short of gross negligence and unprofessional as a national airline! What safety measures do you have in place? I am sure you have a record of all staff allocated to the flight, both in FlySafair and external parties used as the contract had to be managed in some way. Go through the log sheet and track which employees were allocated to the shift by the third party and FlySafair to find the guilty person. I want company policy to be followed where persons guilty of the crime be held accountable and face repercussions of their actions as per company policy. I also want proof that policy was followed and that this incident will not be swept under the rug to “save face”. My bag was quite expensive and hence did not break over the many years I’ve used it. A replacement is approximately R2000 minimum. I didn’t agree to a flight where your staff purposely break and enter a passenger’s luggage. And I am holding you liable to damages on the luggage bag which you are responsible for replacing. I will send a quotation with the spec of my bag to be replaced. I am not purchasing a bag when you broke and entered like ********s!! Finally I have been a loyal customer for many years. However I do not have faith nor trust in FlySafair to do the right thing. The company lacks integrity. It seems like you condone theft, lies, poor workmanship and lack professionalism. I will no longer be using your airline and will go public with the events that has transpired as I feel the public should be aware of the things happening at the airline. I have a return flight booked with FlySafair which I will cancel and book with another airline should I not be compensated for damages. You have inconvenienced me in terms of finance and personal time lost with family and friends. I will definitely not recommend your airline going forward. Please log this case and provide feedback and compensation as quick as possible so I can close this ********** situation. I am sending this email again as the customer care line agent gave me the wrong email address this morning (callcentrelpoagent@flysafair.co.za). I even asked the lady to double check this is correct.” I was ignored for over a week and after calling them today pushing for a response, I received two emails basically saying they are investigating, that there are holes in their processes which they are trying to improve, and their policy goes against covering the damages. The caveat is that the damages they are referring to (that cannot be covered) is not applicable at all to my luggage being broken into for theft. It was stated that their policy does not cover “scratches, stains, dents, cuts, or dirt that may result from normal wear and tear, water damage to non-waterproof luggage, or damage to protruding parts like wheels, straps, and pull handles” which is fine. However, this is not a claim of that nature. This is a claim to replace a luggage bag due to attempted theft. I read other reviews online and luggage being broken into and theft is extremely common. The company hires employees who ***** and worse, FlySafair gives them ample opportunity to take advantage of customers. I asked the company to replace the luggage bag as I feel putting a lock on the zippers will cause a worse issue if my luggage is broken into again on the return flight. The only way a person will be able to open the contents of my bag is by cutting the zip in which case, I will then lose my entire luggage contents as the bag will not be able to close at all. I am not putting my luggage and personal belongings at risk for another round of theft. I personally know of someone whose luggage was broken into on both trips in a round trip flight. FlySafair is accountable for invading customer privacy, theft and avoiding responsibility of their actions. I would not recommend anyone using this airline going forward. There is absolutely no integrity, no sense of safety or responsibility. Even if I try to cancel my return trip to rebook with another airline, this company will try to charge me. It all just translates as *****ulent and money hungry. I urge you to fly with an airline which is more reputable.
0 replies
12 months ago
FONEYAM ****MERS AND HARASSMENT
This company keeps calling me looking for a person by the name of Anna Kleintjie or something. I have said multiple times I do not know who this person is, I have no relation to this person and they probably ****med you and gave you the wrong number, and that I would like to be removed from their system because they are calling the wrong person. Each and every time, I have been ignored and called again. Please note, these people call up to 5 times a day every day. I have been receiving these calls for 3 months every single day now!! This is extremely annoying, frustrating and plain stupid if I keep saying I am not the person they are looking for. But for some reason the staff are so *********** that they cannot escalate the case so that the correct person is contacted instead of harassing me. Also one of the employees called me back immediately after I hung up one day to argue with me. If she listened when I spoke the first time, she would have heard me say I am not Anna and she has the wrong number. So not only are the staff ***********, they are also completely rude and unprofessional. Whenever I ask for the person’s name when they call, they immediately hang up which makes me think they are ****mers to some extent. If I receive one more call this week, I am going to pursue legal action and sue for harassment. You people call me during working hours as if I have time for ****mers!!! Remove my number from your database immediately!!!
116 replies
26 months ago
No internet for 5 months and Telkom not willing to assist but charging the client *****ulently
We have Telkom Fibre connected from last year after switching from the ADSL line. However, there has been a fault with the fibre connection since last year. We called multiple times to get assistance to troubleshoot the issue with consultants on the helpline INSISTING it is the router. As requested, we took the router to the store for testing and it was in working order. The cables are not faulty either, we checked. We obviously needed the issue resolved because how can a paying customer pay for internet services for 5 months to not have internet access at all!! The line is completely dead and you are unable to connect any device to it. When we called the call centre to assist further, it seems like no one knows what they’re doing or how to advise. They are reluctant to send a technician and threatening that we can to cover the cost of the technician it fix a fault that is not on our end!!! Get your **** together! You are a service provider. It is literally your business to provide a service. Why are you not troubleshooting and fixing the issue?! Telkom is being *****ulent by asking the customer to cover the cost of a fault on their side and still charging the client every month since November last year when there has been no internet access up until now March 2024. I want a report run from the time the fibre was installed until now stating which months the internet actually worked for!!! And I want a full refund for the months it was not operational!!! In December, we all arrived home and some of us had to work. I had to hotspot my phone for a week due to negligence, zero assistance and absolutely no internet connection from Telkom. You are absolutely pathetic. Please get me in touch with a consultant so we can be refunded for your pathetic services and terminate the contract based on you breaching it.
0 replies
35 months ago
Stole my money + gift not delivered to recipient + no plausible explanation
I placed an order for Mother’s Day for my sister. It was her first Mother’s Day. The item I ordered was a personalised apron reading “*name*, wife, mom, boss” and I wrote a personal message on the card, rather than use the generic. The item was in stock but only set to be delivered to CT on Tuesday (after Mother’s Day). Thinking this wasn’t too bad, I called my sister ahead to make sure someone was at home to receive the gift on a weekday. I received a call on Tuesday or Wednesday saying the gift can only be delivered on Thursday. I asked why the delay, and was told stock arrived late. I call my sister again ahead of time to ask if someone can receive the gift. Yesterday, May 28th, I ask my sister if she received her delivery. And to my enormous embarrassment, she said nothing arrived. I felt like complete **** asking her to receive a gift that never was delivered!!! What a pathetic excuse of a gift service company. The company’s entire existence and business model is gifting, and yet they missed the mark by a mile! I later logged on to the website only to discover the order was suddenly cancelled. I called Netflorist today to enquire what in the actual **** happened and apparently the order was cancelled on the Wednesday after Mothers Day. Mind you, a consultant called ahead to tell me the delivery would only reach the recipient on the Thursday. Why then was the order cancelled the day before – I was not given a courtesy call to tell me what had happened, NOR WAS I REFUNDED MY MONEY!!!!! *****ulent behaviour. I’m not sure if the company is in debt and *****ing money from customers to cover their asses but this is borderline theft, if you ask me. Also, because the order was delayed and cancelled so late, I didn’t get the chance to place another gift order as a replacement not even with another company since I only found out the order was cancelled almost two weeks later!!!! How incredibly disgusting is this professionalism? The item was also occasional and cannot be purchased even now. I want my money back immediately!!! And I want an apology gift sent to the recipient! Your services are absolutely horrible. I will never use your services again!!! When I called to speak to a manager when enquiring about how the whole story doesn’t make sense, they were all conveniently “not available”. Tell me this doesn’t sound like a shelf company with the way things panned out? Disgusting. Disappointing. Asking someone if they received their gift while the company stole my money?? It makes me sick to stomach to think this happened. I’ve never cringed so hard.
0 replies
43 months ago
Incompetent nail tech sc****d, filed and buffed over skin causing a bleed, bruising and pain
Bad service from the lady who did my nails on the 16/10/2022. The lady kept pushing down the metal sc****r on my cuticles when s****ing off the gel of my previous set and she also filed over my cuticles while filing my nails - when gel grows out, it is about 2-3 mm away from your cuticle so I don’t know why the sc****r and file had to go over my skin over and over again on each finger. I’ve certainly never had this experience from a nail tech before. This caused my cuticles to feel raw, hence when she proceeded to push my cuticles back and clipped them, I was in a lot of pain. She thereafter, hit my cuticles with the buffing block and I felt sharp pain in my left ring finger. So I stopped her and asked her to just stop after the rubber base was applied. When I complained at reception, I was told my cuticles are sensitive. Mind you, I have gotten my nails done my Precious and Samke before at the same store, I’ve never been in pain, I’ve never had my cuticles and skin of my fingers filed over. I have been getting my nails done for years, my cuticles were never ‘sensitive’. It’s common sense if you continuously rub over your skin with a rough tool, it will begin to bruise. My ring finger did bleed after I left the store. So, you cannot claim my fingers are sensitive when your staff member was purely incompetent. I want a refund for the service I paid for. Will not be returning to the store.
0 replies
43 months ago
Unprofessional, rude and lazy employee at Tyger Valley - Benefit Brow station
I visited the Tyger Valley store this afternoon and this was the most disgusting behaviour I’ve seen at a retail store this year. The free eyebrow service closes at 18:00 which I can understand but the board clearly says it’s a payable service outside of those times. I was accompanied by a pregnant family member who was flat out told no while the lady was doing someone else’s brows well after 18:00, around 18:15 to be exact! I guess you pick and choose which customers you treat well, and being pregnant clearly doesn’t make you have any compassion. Further to that, when the male of our group was told we can do it if we pay, I was then told afterwards, she cannot do my brows – she did one of us, and left the other. Please note, the store closes at 19:00. There was a good 20 mins to still take care of me and the store doors did not even close yet since it was still early enough. I was told to come back the next day and I’m not even from the province… DISGUSTING BEHAVIOUR! How can you tell a paying customer to come back the next day when the store has 20 mins left until closing? Usually whoever is in the store is attended to if the doors do close. But we were not even close to the closing time! This was absolutely ridiculous. Horrified that the quality of staff you hire is unprofessional, rude, and blatantly lazy!! Will not be returning and I would rather prefer this complaint to be formally logged on Hello Peter so that people are aware of your poor service delivery. I didn’t even feel comfortable enough to make my other purchases as this was my first encounter walking into the store. PATHETIC SERVICE DELIVERY. I’ve never felt more uncomfortable in a store before! This has certainly been a first, and I will not return to any of your stores if this matter is not dealt with accordingly. I deserve respect as a paying customer and this was shameful.
0 replies
46 months ago
Incomplete order delivered and no response from company - fraudulent behaviour from well known company
I placed an order with Mr Price Home on the 26 May 2022 for the Geometric Pouffe in black and white (SKU: 8102111828001). The item, as described online, comes with the filler and does not require any assembly. However, the item that was delivered was just the COVER OF THE ITEM. This is my fourth time complaining about the order placed because clearly the staff at Mr Price are incompetent and blatantly lazy to rectify this issue. I am not prepared to pay for an incomplete order! And it is absolutely ridiculous that not a single person knows what the hell is going on!! Disgusting service from the company. I will be making a public complaint as well because customers need to be aware of the level of unprofessional behaviour displayed. It is now a month and I have spoken to multiple consultants who either lie that the order was split in two between the cover and filler delivery or they say the filler will be delivered and it has not been! I want to be compensated immediately for the missing filler. I don’t care if the item is now out of stock because I complained about this issue the day the item was delivered so that it could be resolved as soon as possible. It is your responsibility to fix this. If not, I will not be paying for the item and will close the account. An absolutely horrible experience and I will not be recommending your services be used. I have since moved over to your competitor due to this experience. Contact me by the end of today because it is now over a month.
134 replies
50 months ago
Disgusting service at Gateway Branch in 23/02/2022 at 17:45
Absolutely PATHETIC service at the Gateway branch Spec-Savers. I visited the store today, 23 February 2022 at 17:45. The store closes at 19:00. Three ladies were at the counter, none of them came to assist as we waited by the door. Normal procedure is that you wait at the door, someone comes to sanitize you, take temperatures and fills out your name on a sheet attached to a clipboard. I know this because I have been to the store multiple times for a different set of glasses. The store was completely empty with NO OTHER CUSTOMERS inside. We approached the counter. One of the girls asked if we wanted to have a look at the frames. However all three employees were very disinterested and unwilling to assist. After literally 2 minutes, she left us at the frames and ran to the back of the store without returning! How the hell were we supposed to try frames on if she was not there assisting. Are customers supposed to grab frames from the stands themselves?? This isn't procedure that I've seen before while visiting the store... An absolutely disgusting service experienced. Will not be returning. We have been loyal customers for years. Disappointing. Spend your coin somewhere else. I really would like the cameras at the store to be checked to confirm this is exactly what happened. Staff cannot lie about the events that occurred.
53 replies
51 months ago
Clueless, unhelpful staff + irresponsible managers. A safety hazard also experienced.
I visited the store yesterday and the service was absolutely PATHETIC. I needed assistance to place 5 bags of 30 dm3 compost onto a trolley. These are quite heavy. When I asked one of the staff to help, he looked at me and walked away to assist another customer with picking flowers. I guess this was the easier task for him to complete. He didn't even have the courtesy to return when he was done with the customer or to tell me he would come back to help. Only after voicing out "where are the male staff to assist" did one staff member approach me after a while. By then I had already loaded the bags of compost myself with great difficulty. Staff was also completely clueless about the plants themselves — they failed to locate specific plants asked for, which were available on the shop floor. We looked around until we found them ourselves. When ready to exit the gardening department, the manager of the garden department asked if my mom and I were alright but it was far too late. It's pointless asking if a customer is okay after loading heavy items onto a cart by dragging it ourselves because the staff and managers were too incompetent! This is unacceptable! I've been to many nurseries over the years and this is by far, the worst group of employees I have ever come across. It took ages for the staff/managers to act. Furthermore when walking to the exit from the tillpoint, a 3m steel pipe was placed vertically, leaning against an item of some sort. There was not enough space for me to navigate the cart towards the exit without knocking it over. The pipe, of course, fell over, and to avoid the pipe from falling on anyone, I had to catch it WHILE HOLDING MY CART loaded with the compost and other items. Here's the kicker though... This incident took place while yet another manager casually walked by, WATCHING THE INCIDENT not more than one meter from where I was standing! I was absolutely appalled and disgusted by the manager's lack of awareness. If there are cameras in the store, I suggest these be viewed to see exactly what was going on in the store on the 30 January 2022 from 11:00 to 14:00. The Builders at Umhlanga has a blatant disregard for customers and their safety with lazy, irresponsible managers making the store's performance even worse. It is no wonder that the staff in the gardening department have a poor attitude when their superiors are not setting a good example. Honestly, who do you report to if the managers lack authority, control and responsibility? It's safe to say you would be safer visiting any store other than Builders in Umhlanga. We have been loyal customers for years since this is a convenient, near location. However, we definitely will not be returning.
0 replies
58 months ago
MANAGERS NOT RESPECTED, APPRECIATED OR PROTECTED DURING LOOTING
Despite the recent looting and violence in KZN, managers of Shoprite were still required to risk their lives and travel to their respective stores to open for 'customers'. Why are managers required to sit and wait for the violence to arrive at their stores? There isn't enough police or security services deployed to the regions where malls are being set in fire. Their lives are not only at risk while at the stores whilst listening to looting outside, they also have to find their way home trying to find alternate routes to make it to their homes. It is absolutely DISGUSTING that this is the respect the employees of Shoprite are offered despite being fully functional and risking their lives during the current pandemic. There is absolutely NO RESPECT OR APPRECIATION of the staff. Shoprite is not proactive in protecting the employees of their company. This is so disgusting especially when staff have been working at the company for decades...
0 replies
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1 Star
16 (100%)