After sales service - disgraceful

Absolutely shocking after sales service. The sales rep only answers your call when she feels like it. Ordering is a 50/50 chance of them having the ink you need and please take note they are the sole distributors so they do have you by the jugular. Please also for the love of life do not sell anything to them. It takes you months and attorney fees to get your money out of them eventhough they picked up the machine a month ago.