Station maintenance

On 22 April 2025, at approximately 10:10 A.M., I visited the General M. Siyothula Bus Station to top up my travel points, as my balance was running low. After entering the station, a cashier assisted me in recharging my account with R500.00. Upon exiting the station, I accidentally walked into a broken roller door that was hanging low at the exit. As a result, I sustained an injury to my face, near my right eye. The impact caused a cut that led to bleeding, and the area around the injury became swollen.

I asked the station staff if they had an emergency kit to treat the wound, but unfortunately, the kit was not properly stocked and lacked the necessary items to manage the injury.

I believe that this incident occurred due to negligence on the part of Areyeng management, who have a responsibility to ensure passenger safety. This duty includes maintaining all areas of the station—such as platforms, walkways, and exits—in a safe condition. The broken roller door posed a clear hazard, and no warning signs or precautionary measures were in place to alert customers.

I therefore respectfully submit that this matter be addressed, and that appropriate steps be taken to remedy the situation.