Just Rather don't......

Unfortunately this has been one of the worst service deliveries ever. Many of my furniture and belongings have either been damaged or gone missing. I was forced into paying an additional R13 000 due to Grace and Matins under-estimation of the size of the truck I needed (there was a site visit) Both Grace and Martin refuse to get back to me regarding the insurance claim or my items that are in storage "somewhere"- more than a month after original date of contract. Grace was extremely polite and professional at first - until they had my money. I have sent probably 20 emails asking for feedback and just get ignored. None of my items were wrapped or covered with blankets as promised. Both trucks were hours and hours late and the people offloading had absolutely no idea of how to unload. My 16 year old son guided and assisted them. VERY disappointed