AH
Ariston HeatTech South Africa
Unclaimed Business
AH
Ariston HeatTech South Africa
Unclaimed Business
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ariston HeatTech South Africa faces significant criticism around warranty claim handling. Customers repeatedly report that warranties are voided on technicalities, such as geyser removal before assessment, and that replacement geysers inherit the original unit's warranty period rather than starting fresh. Product quality concerns are also raised, with reports of geysers failing well within expected lifespans. Communication is a frustration point, with unanswered calls and slow follow-ups. However, a small number of customers praise exceptionally fast, hassle-free warranty replacements, particularly when insurance providers are involved.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-34
Recommended: Unlikely
Review Distribution
1.6|13 Reviews
May '25 - Apr '26
5(18.2%)
4(0%)
3(0%)
2(0%)
1(81.8%)
5(18.2%)
4(0%)
3(0%)
2(0%)
1(81.8%)
Frequently Asked Questions About Ariston HeatTech South Africa
Based on recent customer reviews, Ariston HeatTech South Africa faces significant criticism around warranty claim handling. Customers repeatedly report that warranties are voided on technicalities, such as geyser removal before assessment, and that replacement geysers inherit the original unit's warranty period rather than starting fresh. Product quality concerns are also raised, with reports of geysers failing well within expected lifespans. Communication is a frustration point, with unanswered calls and slow follow-ups. However, a small number of customers praise exceptionally fast, hassle-free warranty replacements, particularly when insurance providers are involved.
Ariston HeatTech South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 13 reviews in the last 12 months. Hellopeter has tracked Ariston HeatTech South Africa across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 23:00
Best service I experienced when it comes to a company having to honour their manufacturer warranty
I recently had an exceptional experience with Ariston HeatTech regarding a manufacturer warranty claim. Although I am no longer with the insurance provider that originally replaced my geyser, I contacted them for procedural details, which they supp**** promptly and without difficulty. After emailing Ariston HeatTech with all required information, they responded with a request for client details (already included in my initial email). I rep**** with my details, and within 24 hours, a technician arrived to replace the geyser, hassle‑free. Notably, the unit had only two months left on its five‑year warranty. This level of service is, without doubt, the best I have ever encountered when dealing with warranty obligations.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 23:00
Best service I experienced when it comes to a company having to honour their manufacturer warranty
I recently had an exceptional experience with Ariston HeatTech regarding a manufacturer warranty claim. Although I am no longer with the insurance provider that originally replaced my geyser, I contacted them for procedural details, which they supp**** promptly and without difficulty. After emailing Ariston HeatTech with all required information, they responded with a request for client details (already included in my initial email). I rep**** with my details, and within 24 hours, a technician arrived to replace the geyser, hassle‑free. Notably, the unit had only two months left on its five‑year warranty. This level of service is, without doubt, the best I have ever encountered when dealing with warranty obligations.
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Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 10:19
Arniston Water Heater
Eish !! leaking 10l geyser in cupboard - had to remove urgently before it became a problem with further damage.. Guess what Ariston--- says they cant help as warrantee void when removed. Paul Rawsthorne (Ariston) quotes all the T&Cs why they cant help. Said I must install it and then log issue for them to come assess ..this problaby while it still leaks.. makes no sense. Based on google reviews I'm not alone
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Jan 2026, 10:19
Arniston Water Heater
Eish !! leaking 10l geyser in cupboard - had to remove urgently before it became a problem with further damage.. Guess what Ariston--- says they cant help as warrantee void when removed. Paul Rawsthorne (Ariston) quotes all the T&Cs why they cant help. Said I must install it and then log issue for them to come assess ..this problaby while it still leaks.. makes no sense. Based on google reviews I'm not alone
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Nancy
1 reviews | Active since Jan 2020
18 Oct 2025, 15:53
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it. The technician by the name of Mpho and his team were very helpful 👌 . Thank you Ariston HeatTech for your quick best service.
Helpful (0)
|Replies (0)N
Nancy
1 reviews | Active since Jan 2020
18 Oct 2025, 15:53
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it. The technician by the name of Mpho and his team were very helpful 👌 . Thank you Ariston HeatTech for your quick best service.
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Anonymous
1 reviews | Active since Jan 2020
8 Sept 2025, 13:10
Ariston geysers last less than a year and they dont honor warranty
Do not buy their geysers. Lasted less than a year, and they refusing to provide warranty as geyser was removed. Was i supposed to bath in cold water while i waited two weeks for them to come????
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
8 Sept 2025, 13:10
Ariston geysers last less than a year and they dont honor warranty
Do not buy their geysers. Lasted less than a year, and they refusing to provide warranty as geyser was removed. Was i supposed to bath in cold water while i waited two weeks for them to come????
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Rubert S
1 reviews | Active since Jan 2020
27 Jul 2025, 20:02
Ariston vrot geysers
In Ausgust 2022 we had a Ariston 200L Class B geyser fitted. After 2 years the water colored yellow and brown due to the rust in the geyser. It is now 3 years old and the water is leaking through the back of the geyser totally vrot. I have seen other geysers from another make lasting more than 20 years. This is the worst quality in my experience.
Helpful (0)
|Replies (0)RS
Rubert S
1 reviews | Active since Jan 2020
27 Jul 2025, 20:02
Ariston vrot geysers
In Ausgust 2022 we had a Ariston 200L Class B geyser fitted. After 2 years the water colored yellow and brown due to the rust in the geyser. It is now 3 years old and the water is leaking through the back of the geyser totally vrot. I have seen other geysers from another make lasting more than 20 years. This is the worst quality in my experience.
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Garrick T
1 reviews | Active since Jan 2020
16 Jul 2025, 13:18
Ariston Geysers don't buy these Geysers Its not reliable.
My geyser burst. The date on the Ariston geyser is 2023. Ariston have sent their plumbers replaced the geyser 7 May 2025, On the 12 July 2025 the geyser stop warming the water. Plumer came out (Mr. Drain & Geyser) they replaced the thermostat on 14 July 2025 on the15 the water was cold the geyser have the same problem. I then called Ariston and was told the geyser warranty on a replaced insurance claim is based on the initial geyser that was in before the replacement geyser was put in! Not based on the new geyser that was put (This is there policy) Poor quality Geysers
Helpful (0)
|Replies (0)GT
Garrick T
1 reviews | Active since Jan 2020
16 Jul 2025, 13:18
Ariston Geysers don't buy these Geysers Its not reliable.
My geyser burst. The date on the Ariston geyser is 2023. Ariston have sent their plumbers replaced the geyser 7 May 2025, On the 12 July 2025 the geyser stop warming the water. Plumer came out (Mr. Drain & Geyser) they replaced the thermostat on 14 July 2025 on the15 the water was cold the geyser have the same problem. I then called Ariston and was told the geyser warranty on a replaced insurance claim is based on the initial geyser that was in before the replacement geyser was put in! Not based on the new geyser that was put (This is there policy) Poor quality Geysers
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Replies (0)