Ariston HeatTech South Africa
Unclaimed Business
|2.1|7 Reviews (last 12 months)|This business does not respond to reviews
Ariston HeatTech South Africa
Unclaimed Business
|2.1
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Ariston HeatTech South Africa receives predominantly negative feedback centred on warranty disputes and product reliability. Customers consistently mention geysers failing prematurely, with leaks, rust, and units not switching on shortly after installation. A recurring theme is frustration with warranty claims being voided on technicalities, poor communication, and unresponsive management. A smaller group of customers report exceptional warranty experiences, praising swift technician dispatch and same-day replacements when claims are honoured, suggesting service quality varies significantly depending on claim circumstances and individual handlers.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.1|7 Reviews
Sep '25 - Aug '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRC
Radar C
1 reviews | Active since May 2019
28 May 2026, 10:57
Faulty geyser with 5 year warranty
We had a geyser replaced in 2023 with an Ariston axis that has a 5 year warranty The geyser had been leaking for months in 2026 our water bill was ******ionately high every month, then it started leaking from the overflow, that's only when we realized that there was a problem with the geyser We had someone come out and check and replace but now that it is fixed Ariston Thermo south africa will jot give us our money back because we had an experienced person take it out, what were we supposed to do? Leave it in have no water till Ariston decides to come out and check, have no water for weeks? With kids and elderly? They refuse to refund us
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Radar C
1 reviews | Active since May 2019
28 May 2026, 10:57
Faulty geyser with 5 year warranty
We had a geyser replaced in 2023 with an Ariston axis that has a 5 year warranty The geyser had been leaking for months in 2026 our water bill was ******ionately high every month, then it started leaking from the overflow, that's only when we realized that there was a problem with the geyser We had someone come out and check and replace but now that it is fixed Ariston Thermo south africa will jot give us our money back because we had an experienced person take it out, what were we supposed to do? Leave it in have no water till Ariston decides to come out and check, have no water for weeks? With kids and elderly? They refuse to refund us
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Tman T
1 reviews | Active since Jul 2025
11 Apr 2026, 08:36
Unacceptable reasons for. Ot registraring of a claim
Unpleasant experience with Ariston bought my geyser a month ago now it's not switching on been sent from pillar to post to log a formal complaint as their geyser is faulty! I have been using some of this geysers for more than three years same installation and electricians with no issues at all hence my argument regarding their excuse for not registering a claim they are like any other insurances a ridiculous reason for not to cover .so dissapointed especially as their long standing client bought close to 20. Of this geysers
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Tman T
1 reviews | Active since Jul 2025
11 Apr 2026, 08:36
Unacceptable reasons for. Ot registraring of a claim
Unpleasant experience with Ariston bought my geyser a month ago now it's not switching on been sent from pillar to post to log a formal complaint as their geyser is faulty! I have been using some of this geysers for more than three years same installation and electricians with no issues at all hence my argument regarding their excuse for not registering a claim they are like any other insurances a ridiculous reason for not to cover .so dissapointed especially as their long standing client bought close to 20. Of this geysers
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Anonymous
1 reviews | Active since Mar 2017
11 Feb 2026, 01:00
Best service I experienced when it comes to a company having to honour their manufacturer warranty
I recently had an exceptional experience with Ariston HeatTech regarding a manufacturer warranty claim. Although I am no longer with the insurance provider that originally replaced my geyser, I contacted them for procedural details, which they supp**** promptly and without difficulty. After emailing Ariston HeatTech with all required information, they responded with a request for client details (already included in my initial email). I rep**** with my details, and within 24 hours, a technician arrived to replace the geyser, hassle‑free. Notably, the unit had only two months left on its five‑year warranty. This level of service is, without doubt, the best I have ever encountered when dealing with warranty obligations.
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Anonymous
1 reviews | Active since Mar 2017
11 Feb 2026, 01:00
Best service I experienced when it comes to a company having to honour their manufacturer warranty
I recently had an exceptional experience with Ariston HeatTech regarding a manufacturer warranty claim. Although I am no longer with the insurance provider that originally replaced my geyser, I contacted them for procedural details, which they supp**** promptly and without difficulty. After emailing Ariston HeatTech with all required information, they responded with a request for client details (already included in my initial email). I rep**** with my details, and within 24 hours, a technician arrived to replace the geyser, hassle‑free. Notably, the unit had only two months left on its five‑year warranty. This level of service is, without doubt, the best I have ever encountered when dealing with warranty obligations.
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Anonymous
1 reviews | Active since Oct 2016
23 Jan 2026, 12:19
Arniston Water Heater
Eish !! leaking 10l geyser in cupboard - had to remove urgently before it became a problem with further damage.. Guess what Ariston--- says they cant help as warrantee void when removed. Paul Rawsthorne (Ariston) quotes all the T&Cs why they cant help. Said I must install it and then log issue for them to come assess ..this problaby while it still leaks.. makes no sense. Based on google reviews I'm not alone
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Anonymous
1 reviews | Active since Oct 2016
23 Jan 2026, 12:19
Arniston Water Heater
Eish !! leaking 10l geyser in cupboard - had to remove urgently before it became a problem with further damage.. Guess what Ariston--- says they cant help as warrantee void when removed. Paul Rawsthorne (Ariston) quotes all the T&Cs why they cant help. Said I must install it and then log issue for them to come assess ..this problaby while it still leaks.. makes no sense. Based on google reviews I'm not alone
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Nancy
1 reviews | Active since Nov 2021
18 Oct 2025, 17:53
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it. The technician by the name of Mpho and his team were very helpful 👌 . Thank you Ariston HeatTech for your quick best service.
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Nancy
1 reviews | Active since Nov 2021
18 Oct 2025, 17:53
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it
My geyser burst,and had to report it to my insurance (outsurance) They contacted Ariston Heat tech on my behalf, and my geyser was replaced within 24hrs after reporting it. The technician by the name of Mpho and his team were very helpful 👌 . Thank you Ariston HeatTech for your quick best service.
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Anonymous
1 reviews | Active since Nov 2015
8 Sept 2025, 15:10
Ariston geysers last less than a year and they dont honor warranty
Do not buy their geysers. Lasted less than a year, and they refusing to provide warranty as geyser was removed. Was i supposed to bath in cold water while i waited two weeks for them to come????
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Anonymous
1 reviews | Active since Nov 2015
8 Sept 2025, 15:10
Ariston geysers last less than a year and they dont honor warranty
Do not buy their geysers. Lasted less than a year, and they refusing to provide warranty as geyser was removed. Was i supposed to bath in cold water while i waited two weeks for them to come????
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Replies (0)