ARK CAR RENTALS (PTY) LTD
1.4|22 reviews
cM
chadi M
1 reviews | Active since Member
09 Jul 2025, 12:11
Bad service I want my deposit back asap
I spoke to Sanchon Loyt who was not professional or cared to me as a client who was following of her deposit back . All she kept on saying was refund Will be done within 10 working days from Termination, not even taking details from me till I ask her . What happened to good clients service
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Replies (224)ARK CAR RENTALS (PTY) LTD's replyOfficial
09 Jul 2025, 12:28 Dear ChadiThank you for bringing your concerns to our attention. We sincerely regret to hear about your recent experience with Ark Car Rentals, and we appreciate the opportunity to address this matter. First and foremost, please accept our apologies for any frustration or inconvenience caused during your interaction with our team. We are truly sorry to learn that you felt the service provided by Fanchon Luyt did not meet the high standards we aim to uphold.
With regard to your deposit refund, we acknowledge your urgency and understand how important it is to have clarity on such matters. As per our policy, refunds are typically processed within 10 working days from the date of rental termination. However, to ensure there are no delays or misunderstandings, we have escalated your request to our accounts team for attention. We truly value your feedback and will use it constructively to improve both our service delivery and customer engagement. We hope to have the opportunity to restore your confidence in Ark Car Rentals. Kind regards,
Customer Relations Team
Ark Car Rentals
With regard to your deposit refund, we acknowledge your urgency and understand how important it is to have clarity on such matters. As per our policy, refunds are typically processed within 10 working days from the date of rental termination. However, to ensure there are no delays or misunderstandings, we have escalated your request to our accounts team for attention. We truly value your feedback and will use it constructively to improve both our service delivery and customer engagement. We hope to have the opportunity to restore your confidence in Ark Car Rentals. Kind regards,
Customer Relations Team
Ark Car Rentals
Best regards,
ARK CAR RENTALS (PTY) LTD's reply09 Jul 2025, 12:28
Official
Dear ChadiThank you for bringing your concerns to our attention. We sincerely regret to hear about your recent experience with Ark Car Rentals, and we appreciate the opportunity to address this matter. First and foremost, please accept our apologies for any frustration or inconvenience caused during your interaction with our team. We are truly sorry to learn that you felt the service provided by Fanchon Luyt did not meet the high standards we aim to uphold.
With regard to your deposit refund, we acknowledge your urgency and understand how important it is to have clarity on such matters. As per our policy, refunds are typically processed within 10 working days from the date of rental termination. However, to ensure there are no delays or misunderstandings, we have escalated your request to our accounts team for attention. We truly value your feedback and will use it constructively to improve both our service delivery and customer engagement. We hope to have the opportunity to restore your confidence in Ark Car Rentals. Kind regards,
Customer Relations Team
Ark Car Rentals
With regard to your deposit refund, we acknowledge your urgency and understand how important it is to have clarity on such matters. As per our policy, refunds are typically processed within 10 working days from the date of rental termination. However, to ensure there are no delays or misunderstandings, we have escalated your request to our accounts team for attention. We truly value your feedback and will use it constructively to improve both our service delivery and customer engagement. We hope to have the opportunity to restore your confidence in Ark Car Rentals. Kind regards,
Customer Relations Team
Ark Car Rentals
Best regards,
cM
chadi M's updateReviewer Update
09 Jul 2025, 15:54- The. Company that appointed them
- Told me Ark said I will
- Be paid before end of the week so please I need that money urgently
cM
chadi M's update09 Jul 2025, 15:54
Reviewer Update
- The. Company that appointed them
- Told me Ark said I will
- Be paid before end of the week so please I need that money urgently
cM
chadi M's updateReviewer Update
11 Jul 2025, 08:50Can I please have my money I want it please
cM
chadi M's update11 Jul 2025, 08:50
Reviewer Update
Can I please have my money I want it please
ARK CAR RENTALS (PTY) LTD's replyOfficial
11 Jul 2025, 08:54Dear Chadi
As we mentioned previously, refunds take up to 10-working days to refund. This is the industry norm.
Our Cllient Services department has been in touch with via e-mail and the necessary refund will be processed in due course.
Regards
Ark Car Rentals
As we mentioned previously, refunds take up to 10-working days to refund. This is the industry norm.
Our Cllient Services department has been in touch with via e-mail and the necessary refund will be processed in due course.
Regards
Ark Car Rentals
Best regards,
ARK CAR RENTALS (PTY) LTD's reply11 Jul 2025, 08:54
Official
Dear Chadi
As we mentioned previously, refunds take up to 10-working days to refund. This is the industry norm.
Our Cllient Services department has been in touch with via e-mail and the necessary refund will be processed in due course.
Regards
Ark Car Rentals
As we mentioned previously, refunds take up to 10-working days to refund. This is the industry norm.
Our Cllient Services department has been in touch with via e-mail and the necessary refund will be processed in due course.
Regards
Ark Car Rentals
Best regards,