Aniston Spa Hotel Experience (Arniston, Western Cape)

We booked a romantic night away for my 50th birthday recently. The views on arrival were spectacular and the sea amazing hues of blue! Very impressive. Check-in was fine, Heinrich assisted who had confirmed my online booking the previous day. The room no.5 was very neat and spacious, the bathroom was surprisingly bigger and more spectacular than the website photos revealed! We even had heated towel rails which is a bonus! However, I had requested a "balcony" i.e 1st or 2nd floor room online, not a ground floor which was a little disappointing. But I decided to let it go as not to spoil our getaway! Unfortunately we had a few more issues during our stay: 1. When we wanted to bath Saturday eve, no hot water. We reported to reception, the receptionist was not as friendly / helpful as one would expect. After a nice dinner (which was great except that not a single piece of "greenery / tomato was added to my plate - steak), I went back to reception only to be told that "maintenance had not come back yo her"?? Anyway, eventually over an hour later we had hot water and a lame excuse! 2. I requested 2 champagne glasses and ice, we received 2 red wine glasses!! 3. Sunday morning, noisy children and parents in the corridor woke us up early. Plus banging of the room doors!! 4. And again, when we wanted to shower before breakfast - no HOT water again!! Reported to reception, 3 min later a maintenance man knocked on our door--- I was still lying in bed and my fiancé was half dressed!! No warning at all!!! He tested the water and after some feeble excuse, it was suddenly hot! Not very professional at all 5. We then had breakfast which was superb, so much delicious food and beautiful sea views. 6. The experience overall was good, but the hot water and ground floor room spoilt it ! The ground level rooms have low walls so one has no privacy from neighbouring guests and the restaurant, plus passersby! Perhaps this is something to consider rectifying? 7. And some plants or flowers in the rooms would be a nice addition too. 8. The hotel was very clean and the swimming pool beautiful and blue. Just some "food for thought". Kind regards,