Service Review – Artificial Grass Wholesalers

Our experience with this service provider was highly disappointing and fell short of professional standards.

Delays and Poor Time Management: The installation team arrived late on multiple occasions. On the first day, they arrived at 11:00 instead of the agreed 09:00, and only half of the required materials were delivered. This shortage had not been disclosed beforehand. The following day, they arrived at 09:30 instead of 08:30 and took a full hour lunch break despite minimal progress. They also rushed the work in order to leave early. Lack of Communication and Commitment: On the third day, the team failed to arrive or communicate any updates, leaving the installation incomplete.

Unprofessional Conduct: The owner was confrontational and aggressive when concerns were raised, even threatening to damage the school’s reputation. During the inspection, Gabriel was rude and short-tempered, showing little regard for professional courtesy.

Contractual and Financial Issues: We have overpaid by R3,555, according to the contract terms and payment policy. The company’s failure to complete the job and its behavior constitute a breach of contractual obligations.

We have attached the relevant email correspondence and are currently awaiting their response, Although they didn't come today to finish up their work!!