poor service

My wife and I we are receiving the worse service ever I will advice anyone of you to stay away from Asambe Travel Club . we have been using the club for 3 years now and we wanted to book for accommodation as we have +_ 10 K points which is equivalent to R10 000.00 . every time we call the hotel we want to vist there will be always have space . but when we call asambe to make necessary arrangements on time which they will get back to you 4 day before ur trip with a disappointment news after we take leave days from our work .this has been happening every time we want to book for accommodation .we have been trying to use the money we have with the club but is imposable to use it . so good people please stay away from this people . it seems like we are paying for nothing . again please stay away .