rude agent name Mondlolozi

i would like to express my concern as i have a complaint about an agent by the name of Mondlolozi that is employed by your company

this agent is rude , not customer obsessed , doesnt show empathy ,doesnt show ability to help customers i dont think his fit for the job , actually i think he hates his job

i have expressed my feelings of my mother not being informed that the company will pay for the booking before they arrive at the hotel instead how he answers to question being asked he is very rude and even shout wanting to repeat himself as if we didn't hear what he is said, he cant speak to customers ,he shows no remorse even after the call. He doesn't apply treating customer fairly and the same experience i received in couple of day it was exactly the same he dd last year 2023.he needs to understand that customers will call frustrated and all he need to do is understand and put himself in customers shoes. His unapologetic ,he has no passion for him job and i feel he doesn't deserve to work for your company and i believe my mother will take her business someone else .My mother has been with you guys for a while to be treated with such a disrespectful from your companies agents and yet she's paying for the services .That Man needs to go !!!!!!!!! he cant explain your company process and have a way to make customers understand instead he frustrated us more !!!!!!