Unsatisfied customer

They deserve no star i had 2465 in my account they i close the membership i had that amount then i wanted them to book a bus for me which i wa then told i have 1455 there's money deducted every month which i was never told about so i wanted to use the money to cut ties with them booking a bus you're charged service fee again which is not fair charging customers service money in and mobey out as if they are bank i wish people can see this abd cut all all ties with this ****mers