A costly inconvinience by Asambe Travel Club

a) We (me and my wife) booked an anniversary trip from JHB to CPT through Asambe. In the booking we requested return flights, accommodation, breakfast, lunch and supper.

b) Our booking was confirmed by Asambe and that all is order. We were assured that we will get booking confirmations closer to the date of departure.

c) The booking was for us to leave JHB on the 23/09/2023 and return to JHB on 25/09/2023

d) Closer to the date of departure we received flight confirmation tickets. We followed with Asambe for accommodation and we did not get any feedback on that.

e) We left for CPT as planned on the 23/09/2023 without any confirmation or assurance that our accommodation has been booked. This is despite our efforts of calling Asambe the whole week leading to the date of departure and all were without success. A lady called Lydia who promised to call me before close of business to confirm my accommodation. That did not happen.

f) We arrived in CPT in the morning as planned and still without accommodation. We were left stranded and with no other option but to find accommodation ourselves.

g) Indeed, we managed to check in at another hotel at 11am after all our efforts of calling Asambe has failed.

h) It was only at 12:00pm midday on Saturday that we received communication from Asambe that accommodation has finally been booked. At that time we have already checked in at another hotel and preparing to go attend an event to celebrate our anniversary.

i) We had to immediately check out and go to where Asambe have booked for us.

j) On the booking form that we submitted to Asambe, we indicated that breakfast, lunch and supper be included. However, we were only provided breakfast. We had to spend again on what was supposed to have been included on the accommodation as indicated on the booking form.

k) For the duration of our stay in Cape Town, we have spent R1 762.7 for lunch and supper directly from our pockets. These costs were supposed to have been included in our accommodation for the duration of our stay.

l) We informed Asambe of this inconvenience after our trip and have requested that they refund us the R1 762.7.

m) We were informed that the refund process takes 90 days, which expires end of December. We waited to this day and we still have not received our refund.