TM
Thabiso M
Active since Sep 2016
3
Reviews
0
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Reviews
3 reviews26 months ago
A costly inconvinience by Asambe Travel Club
a) We (me and my wife) booked an anniversary trip from JHB to CPT through Asambe. In the booking we requested return flights, accommodation, breakfast, lunch and supper. b) Our booking was confirmed by Asambe and that all is order. We were assured that we will get booking confirmations closer to the date of departure. c) The booking was for us to leave JHB on the 23/09/2023 and return to JHB on 25/09/2023 d) Closer to the date of departure we received flight confirmation tickets. We followed with Asambe for accommodation and we did not get any feedback on that. e) We left for CPT as planned on the 23/09/2023 without any confirmation or assurance that our accommodation has been booked. This is despite our efforts of calling Asambe the whole week leading to the date of departure and all were without success. A lady called Lydia who promised to call me before close of business to confirm my accommodation. That did not happen. f) We arrived in CPT in the morning as planned and still without accommodation. We were left stranded and with no other option but to find accommodation ourselves. g) Indeed, we managed to check in at another hotel at 11am after all our efforts of calling Asambe has failed. h) It was only at 12:00pm midday on Saturday that we received communication from Asambe that accommodation has finally been booked. At that time we have already checked in at another hotel and preparing to go attend an event to celebrate our anniversary. i) We had to immediately check out and go to where Asambe have booked for us. j) On the booking form that we submitted to Asambe, we indicated that breakfast, lunch and supper be included. However, we were only provided breakfast. We had to spend again on what was supposed to have been included on the accommodation as indicated on the booking form. k) For the duration of our stay in Cape Town, we have spent R1 762.7 for lunch and supper directly from our pockets. These costs were supposed to have been included in our accommodation for the duration of our stay. l) We informed Asambe of this inconvenience after our trip and have requested that they refund us the R1 762.7. m) We were informed that the refund process takes 90 days, which expires end of December. We waited to this day and we still have not received our refund.
0 replies
93 months ago
Unfair treatment at Spur Southgate
1. On the 17th of of August. I visited spur Southgate and I bought food to take it home with. 2. After paying for my meal the lady who helped turned and said that the transactions was not successful on her side. Meaning Spur did not receive the money. 3. A manager was called and I showed him the transaction went through successfully from my account 4. He then told me that the POS devise is faulty and that the funds will be reversed in few minutes and so we should wait for the reversal to happen 5. We waited for almost an hour. I then opted to have my dinner there. 6. I had to call home and tell them to come join me at Spur because we are having issues with payment. What an inconvenience. Because of this I incurred more costs! (See point 8) 7. Few hours later and now the store is about to close. The information provided by the store staff & manager (point 4) seemed to be incorrect. No reversal has happened 8. The manager insisted that I must go and withdraw money from the ATM and pay cash for the meal and for the drinks that we ended up buying whiles waiting for the reversal to happen. 9. It was at this point that the manager realized that he gave me incorrect information (point 4) and now he changed his story to say the reversal will happen the next day being the 18th of August. 10. He further said that if the reversal does not happen I must come back for a refund 11. Indeed the reversal did not happen and I went back to the store to claim my refund. 12. I brought my bank statement to show that the transaction went off successfully from my account 13. Another manager took over this query and tells me that the information that I was given by the other manager and staff was incorrect. I shouldn’t have come back to the store but instead I should notify the bank not to process that transaction. I was left feeling defeated by what this manager is telling me. 14. A night that was meant to have cost me R280 ended up costing me R930. Can you please help get my money back?
0 replies
117 months ago
A phone without a Sim
<p>I applied for a contract phone with Vodacom Online 3 months ago and the experience has been terrible </p> <p> </p> <p>1. I received a wrong color phone and micro sim. The phone only uses a nano sim. I had to wait for more than a week to get the right color phone but the SIM card was still a micro sim</p> <p> </p> <p>2. I called (082) 17844 and this number only gets answered after 4 or 5 attempts. Your call gets cut off on purpose </p> <p> </p> <p>3. I had to send a letter for a refund in August till today the phone is without a Sim. </p> <p> </p>
53 replies
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