Disappointed customer

This has got to be the baddest, worst travel club ever.we have made a booking for Christmas but when we checked with the venue they do not have our booking. We tried to contact Asambe the whole day, & prior to that we've always communicated with them, checking on the progress of our booking but they never gave us any feedback.We are being blueticked on your WhatsApp number. This is really sad coz we had planned out our Christmas but Asambe has ruined it for us. I am beyond being disappointed, sad. Asambe did us bad for real.