POOR CUSTOMER SERVICES AFTER BEING WITH THE CLUB FOR YEARS

Hi my name is Nomonde & my mom has been a member of Asambe for years but everytime she tries to make a booking there is a problem and no willingness to assist, book and confirm bookings. Since April my mom has been trying to make bookings with Nokwazi without any success. Their last conversation was last week also no confirmation was made. I urgently need someone to help me with these booking PLEASE for 24 December!! Can I also have a reliable contact details because all your numbers are ringing unanswered. I sent whatsApp but no response too. This is so frustrating because people join such travelling clubs to have smooth and stress free bookings but if we get frustrated by the very same travelling clubs that should be making life easier for their clients its very disappointing. I read other reviews and its bad and someone at the top needs to seriously listen to clients and change how you operate