rude an poor service

what a terrible prurience please do not use these people, they deduct my money for years but when it comes to books they are the worst I have to fight with them, this time I don't even know what to say except waao, there is a very rude lady by the name of Nokwzi Khoza she does not know how to speak to customers, she had canceled my booking 3 times saying that I was late it takes 14 days to make a book, then she gave me the date 5th October, I called after sending them the forms, they confirm that everything was fine, they even forwarded me an email confirming it was on the 11th, then Steve called me also to confirm now yesterday the same guy called me telling me that place is fully booked, how because they confirmed the booking, when i asked this rude lady why is only now they tried to make a booking she says shes not working in account department she was waiting for the funds, how was i suppose the policy, were do enter in their policy, then dropped the phone now shes not answering, people have taking leaves for this event what must i say to people now.