1 reviews | Active since Member
The way regular customers are being treated at ASAMI’S COBBLEWALK it would seem like they are the only restaurant in the world that were not affected this passed 2 years due to COVID.
Last night my husband and I went to ASAMI’S COBBLEWALK like we do every Friday night, same time. We book our table in advance, either booth 1 or 2, because it is the first and ONLY 2 tables available directly next to the belt and next to the kitchens which means that we can get all the freshly made sushi first. We know that these two booths are hugely popular and therefore we always make sure that we book in advance.
Last night we show up, ready, on time and hungry. Just one problem…there were already people sitting at our booth.
Enter JOEY, by the looks of it, a fresh-out-of-school-little-girl, calling herself manager. First she blames the customers for using our name to get our table. When one of the waiters, standing by, pointed out that our name wasn’t scratched out, which, I assume, means that we have not yet claimed our table, she blames the waitress, serving that table, for removing the reserved sign that she (JOEY) personally placed there.
In hindsight we should’ve probably called the waitress over and asked her if this was the case, but I have a sneaky suspicion that a reserved sign hasn’t been placed and thus the waitress thought the table was open.
JOEY then proceeded to just shove us to another table and we said no, because if any table would’ve been OK for us, we wouldn’t have made the effort to book or otherwise we just have to wait. No timeframe given.
The thing is, if she just would’ve apologised and admitted that they made a mistake, we would’ve said fine and we would’ve sat at the belt and waited for the people to finish and then move to the table.
We are not unreasonable people. Most of the staff there knows us and would come and greet us even if they don’t serve us. Once I ordered a chocolate spring roll from the kitchen and I got a vegetable spring roll drenched in chocolate sauce. We laughed the hardest and it has been a constant joke between us and the staff ever since.
Unfortunately JOEY, high on managerial power, wanting to prove something to someone (God knows what to who) decided to give attitude and because of her unjustified behavior towards us, we refused to sit at another table or wait. So we left.
You see, we love Asami’s Cobblewalk and we love the staff - they always makes us feel welcome, but JOEY ruined it for us and therefore we will never set foot in that restaurant again.
Just because a little girl, called JOEY, was put into a position she has no business being in.
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