Horrible Service, Unexpected Fees, and No Communication - Avoid ASAP Internet

I ordered a fibre line from this company when I moved into a unit in a complex. Over a year later, I requested a transfer to another unit in the same building, which ASAP Internet agreed to. At the same time, I asked for a downgrade of my subscription, as I discovered I was paying more than other tenants due to a monthly router fee (advertised as a free router). They initially resisted, but eventually comp**** after I said I would cancel my subscription with them.

After the transfer, OpenServe installed the fibre line by running a new cable from a box inside the building to my new flat. However, two days later, OpenServe informed me that the line they had connected me to belonged to another user, and they would disconnect me to restore service to the original user. I immediately notified ASAP Internet and OpenServe, as I rely on my Internet for work.

OpenServe then informed me that no more lines were available in the complex and it would take up to three months to install additional lines. After I questioned why a new line was needed when my old line should have been transferred, they eventually ran a cable from the same box my previous flat had been connected to.

Due to personal circumstances, I moved out of my new flat, after 2 months and I cancelled my subscription with ASAP Internet, but received an invoice for a new line installation. I contacted them and objected, since it was a line transfer and not a new installation, but I was informed that this charge came from OpenServe. I didn't hear from them again until 2 January 2025, when I received a Final Written Letter of Demand from a credit bureau stating that I had 10 days to pay. This is the first communication I have received ASAP Internet since August 2024

I then lodged a complaint with the ISPA this morning, 3 January 2025. A short time later, I received a credit note from ASAP Internet with an email that said: Attached, please find credit note to the value of R 2,875.00. Your current account balance is R 0.00.

The attached document had the description Write-off / Bad debt Hand Over, and it appears they have handed my account over to a collection agency for collection. They no doubt also intend to blacklist me,

Based on my personal experiences, I would not recommend this company to anyone.