TR
Trevor R
Active since Feb 2011
6
Reviews
0
Industries
Reviews
6 reviews16 months ago
Horrible Service, Unexpected Fees, and No Communication - Avoid ASAP Internet
I ordered a fibre line from this company when I moved into a unit in a complex. Over a year later, I requested a transfer to another unit in the same building, which ASAP Internet agreed to. At the same time, I asked for a downgrade of my subscription, as I discovered I was paying more than other tenants due to a monthly router fee (advertised as a free router). They initially resisted, but eventually comp**** after I said I would cancel my subscription with them. After the transfer, OpenServe installed the fibre line by running a new cable from a box inside the building to my new flat. However, two days later, OpenServe informed me that the line they had connected me to belonged to another user, and they would disconnect me to restore service to the original user. I immediately notified ASAP Internet and OpenServe, as I rely on my Internet for work. OpenServe then informed me that no more lines were available in the complex and it would take up to three months to install additional lines. After I questioned why a new line was needed when my old line should have been transferred, they eventually ran a cable from the same box my previous flat had been connected to. Due to personal circumstances, I moved out of my new flat, after 2 months and I cancelled my subscription with ASAP Internet, but received an invoice for a new line installation. I contacted them and objected, since it was a line transfer and not a new installation, but I was informed that this charge came from OpenServe. I didn't hear from them again until 2 January 2025, when I received a Final Written Letter of Demand from a credit bureau stating that I had 10 days to pay. This is the first communication I have received ASAP Internet since August 2024 I then lodged a complaint with the ISPA this morning, 3 January 2025. A short time later, I received a credit note from ASAP Internet with an email that said: Attached, please find credit note to the value of R 2,875.00. Your current account balance is R 0.00. The attached document had the description Write-off / Bad debt Hand Over, and it appears they have handed my account over to a collection agency for collection. They no doubt also intend to blacklist me, Based on my personal experiences, I would not recommend this company to anyone.
0 replies
29 months ago
Dishonest, Arrogant and Unhelpful Support Staff
I used the Sixty 60 App for a while, then saw the adverti*****t to upgrade to Xtra Savings Plus for R99 per month in return for unlimited free deliveries. Since I planned to use the app often, I signed up. The first time I tried to use it though, it said the minimum order was R350. Previously, the minimum order was R150. So I decided to cancel. However, the app stopped working for a few weeks. I reinstalled the app twice, but it still wasn't working. Then Checkers tried to bill me R99. Since I didn't have money in my account, the payment bounced. The next day, they tried again, and the payment bounced again. I then cancelled the subscription. My bank charged a penalty for that both times. So I called and spoke to an agent. After explaining the situation, they confirmed the subscription was cancelled and everything was fine; I wouldn't be billed in the future. Today, however, I was billed R99. I called again and eventually spoke to a "line manager" named "Estrolita". She argued with me, saying the minimum order has always been R100, not R150, and is R350 on the Xtra Savings Plus. I mentioned that it is mentioned nowhere in the advertising, and she said it is in the "contract". She then said I had to pay the R99 because I cancelled two days late. As I said, she argued with me and seemed to imply I was lying. She said I would not receive a refund for today's payment, even though: 1) I never used the new Extra Savings Plus service. 2) Cancelled my subscription So, Checkers has taken R198 from me in return for nothing. At this point, I informed her that I would never shop at Checkers online or in person ever again. Overall, I find the attitude of this line manager to be arrogant and dismissive. Furthermore, it seems Checkers is just chasing money and doesn't care about its customers. I would strongly urge people not to sign up for the Xtra Savings Plus, as there is no real benefit. You will be forced to spend a minimum of R350 per order, whereas, without it, you only need to spend R150 per order (R100 according to the line manager). Also, even if you cancel, you may still be required to pay at least one installment. Don't sign up! It is not worth it! I believe Checkers is dishonest in their marketing, and their support staff is either dishonest (after the first call, I was told all is well), or arrogant and dismissive. If you use Sixty 60 never upgrade to any other package, it's not worth it and you'll lose money.
0 replies
39 months ago
Tech5 South Africa's Worst ISP
South Africa's worst service provider. I applied for a fibre line through Tech 5 on a Friday around tea time. I applied online and did not hear back from them. I eventually called late on Friday afternoon and was told sales went home at 3pm. The person I spoke promised to prioritise my application as I need the connection for work. Nobody from sales called me and I eventually called back the following Thursday. I was told that an order hadn't even been placed with OpenServe yet. I cancelled with Tech5 and applied with another service provider. The other provider assured me service within 3 days. However, Tech5 was not co-operating. Despite receiving an email confirming my order was cancelled, it was apparently not cancelled. Now the new provider is unable to activate my service as OpenServe is refusing to provide a new line while the Tech5 line is still open (not cancelled). I will write a separate negative review about OpenServe who is also making things unnecessarily difficult.
0 replies
48 months ago
FOREX DEPARTMENT - TERRIBLE SERVICE
I received a notice that I have an incoming payment from overseas and that I must contact the Forex department, which I did. I got through to an agent and while we were talking, I was disconnected. I then called back a total of 12 times. Most of the calls were dead - I could hear nothing and was then disconnected. I finally spoke to a supervisor who put me through to Forex - it beeped 3 times and I was disconnected again. Finally, after more than 45 minutes, someone phoned back and told me I had to adjust some details and then wait up to 7 days for the transfer. This is totally unacceptable. People need money to live. It is not only the ridiculous policies that are in place, but also the fact that the phones were deal for 7 or more calls.
268 replies
70 months ago
excellent service from Siyabonga
I have received excellent service from Siyabonga, at Rain. He was able to sort out all problems and get a SIM swap organised quickly.
105 replies
72 months ago
The Worst Bank - Does Not Return Calls and Is CLOSED When You Need Them
The worst bank! I was in arrears , but was paid up in full 2 days ago. Now, when I try to make a payment to Telkom, I discover my account has been locked. When I called Nedbank, they said the people who need to unlock my account will only be back on Monday. Really? In the middle of a national crisis, when people are not receiving incomes and have financial issues, the bank locks accounts and keeps them closed over a weekend? This has to be the worst bank in the country! I had 3 accounts with this bank, now my credit card is the only one left - and I still get terrible service. Also, my personal banker never talks to me, even after I left several messages asking her to contact me and even after I have lodged a formal complaint. I have 2 mobile numbers and a landline on file, so there is NO reason they cannot call me. If I could avoid this bank altogether, I would. I think the time has come to consider moving this last account to another bank. Nedbank is just terrible when it comes to client service.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)