AI
ASAP Internet (Pty) Ltd
Claimed Business
AI
ASAP Internet (Pty) Ltd
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#36Ranked In Internet & Telecoms
0 NPSUnlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Douglas S
1 reviews | Active since Jan 2020
11 Feb 2026, 12:32
BAD SERVICE Urgent: Account Paid in Full – Ongoing Payment Reminders
I am writing to raise a concern regarding the payment reminders I continue to receive on my account. My account was fully settled under Invoice 202505/001238-000001, and the total amount due reflects as nil. Furthermore, my statement also indicates that there is no outstanding balance. Despite this, I am still receiving messages advising that I need to settle my account within seven working days. Kindly investigate this matter urgently and confirm that your records have been updated accordingly.
Helpful (0)
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Douglas S
1 reviews | Active since Jan 2020
11 Feb 2026, 12:32
BAD SERVICE Urgent: Account Paid in Full – Ongoing Payment Reminders
I am writing to raise a concern regarding the payment reminders I continue to receive on my account. My account was fully settled under Invoice 202505/001238-000001, and the total amount due reflects as nil. Furthermore, my statement also indicates that there is no outstanding balance. Despite this, I am still receiving messages advising that I need to settle my account within seven working days. Kindly investigate this matter urgently and confirm that your records have been updated accordingly.
0
Replies (0)TR
Trevor R
1 reviews | Active since Jan 2020
3 Jan 2025, 09:00
Horrible Service, Unexpected Fees, and No Communication - Avoid ASAP Internet
I ordered a fibre line from this company when I moved into a unit in a complex. Over a year later, I requested a transfer to another unit in the same building, which ASAP Internet agreed to. At the same time, I asked for a downgrade of my subscription, as I discovered I was paying more than other tenants due to a monthly router fee (advertised as a free router). They initially resisted, but eventually comp**** after I said I would cancel my subscription with them. After the transfer, OpenServe installed the fibre line by running a new cable from a box inside the building to my new flat. However, two days later, OpenServe informed me that the line they had connected me to belonged to another user, and they would disconnect me to restore service to the original user. I immediately notified ASAP Internet and OpenServe, as I rely on my Internet for work. OpenServe then informed me that no more lines were available in the complex and it would take up to three months to install additional lines. After I questioned why a new line was needed when my old line should have been transferred, they eventually ran a cable from the same box my previous flat had been connected to. Due to personal circumstances, I moved out of my new flat, after 2 months and I cancelled my subscription with ASAP Internet, but received an invoice for a new line installation. I contacted them and objected, since it was a line transfer and not a new installation, but I was informed that this charge came from OpenServe. I didn't hear from them again until 2 January 2025, when I received a Final Written Letter of Demand from a credit bureau stating that I had 10 days to pay. This is the first communication I have received ASAP Internet since August 2024 I then lodged a complaint with the ISPA this morning, 3 January 2025. A short time later, I received a credit note from ASAP Internet with an email that said: Attached, please find credit note to the value of R 2,875.00. Your current account balance is R 0.00. The attached document had the description Write-off / Bad debt Hand Over, and it appears they have handed my account over to a collection agency for collection. They no doubt also intend to blacklist me, Based on my personal experiences, I would not recommend this company to anyone.
Helpful (0)
|Replies (0)TR
Trevor R
1 reviews | Active since Jan 2020
3 Jan 2025, 09:00
Horrible Service, Unexpected Fees, and No Communication - Avoid ASAP Internet
I ordered a fibre line from this company when I moved into a unit in a complex. Over a year later, I requested a transfer to another unit in the same building, which ASAP Internet agreed to. At the same time, I asked for a downgrade of my subscription, as I discovered I was paying more than other tenants due to a monthly router fee (advertised as a free router). They initially resisted, but eventually comp**** after I said I would cancel my subscription with them. After the transfer, OpenServe installed the fibre line by running a new cable from a box inside the building to my new flat. However, two days later, OpenServe informed me that the line they had connected me to belonged to another user, and they would disconnect me to restore service to the original user. I immediately notified ASAP Internet and OpenServe, as I rely on my Internet for work. OpenServe then informed me that no more lines were available in the complex and it would take up to three months to install additional lines. After I questioned why a new line was needed when my old line should have been transferred, they eventually ran a cable from the same box my previous flat had been connected to. Due to personal circumstances, I moved out of my new flat, after 2 months and I cancelled my subscription with ASAP Internet, but received an invoice for a new line installation. I contacted them and objected, since it was a line transfer and not a new installation, but I was informed that this charge came from OpenServe. I didn't hear from them again until 2 January 2025, when I received a Final Written Letter of Demand from a credit bureau stating that I had 10 days to pay. This is the first communication I have received ASAP Internet since August 2024 I then lodged a complaint with the ISPA this morning, 3 January 2025. A short time later, I received a credit note from ASAP Internet with an email that said: Attached, please find credit note to the value of R 2,875.00. Your current account balance is R 0.00. The attached document had the description Write-off / Bad debt Hand Over, and it appears they have handed my account over to a collection agency for collection. They no doubt also intend to blacklist me, Based on my personal experiences, I would not recommend this company to anyone.
0
Replies (0)gN
gerrit N
1 reviews | Active since Jan 2020
28 May 2024, 05:21
Such a disgrace useless
Useless my internet has been off all night no communication on the issue no support website states Monday to Friday 7am to 10pm this is a lie have call numbers times from 7am no support Really is you like lies and company fooling you this is n great company to wast your time with
Helpful (0)
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gerrit N
1 reviews | Active since Jan 2020
28 May 2024, 05:21
Such a disgrace useless
Useless my internet has been off all night no communication on the issue no support website states Monday to Friday 7am to 10pm this is a lie have call numbers times from 7am no support Really is you like lies and company fooling you this is n great company to wast your time with
0
Replies (0)JB
James B
1 reviews | Active since Jan 2020
15 Mar 2024, 16:06
********ly bad service
Outages virtually every day. I should have heeded the reviews. When I tried to cancel, I was hit with thousands in fees that were not in the contract. The line was so bad that I could not work on it. However, support was so slow in getting back to me (with “that is how our network is”, and “any other network would be the same”) that the end of the month passed. So I got stuck with this terrible service for 2 more months because of the calendar month rule. 1/3 of the support staff are completely ***********, and the others are arrogant know-it-alls who maintain that everything is correctly configured, even if their own tests indicate a problem. At one point, they sent out an email saying they were aware that there had been significant outages and issues for the past TWO MONTHS, and gave an overly complicated explanation with no apology whatsoever. Typically, ISPs will tell you about an outage when it happens. Half the time when I called, they weren’t even aware of the outage that was affecting me. I was told repeatedly, unequivocally, that their network was correctly configured, and that my latency and routing issues would be identical on the specific ISP I was changing to. Well guess what? All of those issues went away on day one with the new ISP. I actually feel like they were gaslighting me, but I’ll apply Hanlon’s Razor and chalk it up to incompetence. Incompetence and arrogance are a seriously bad combination. I wish you luck
Helpful (0)
|Replies (0)JB
James B
1 reviews | Active since Jan 2020
15 Mar 2024, 16:06
********ly bad service
Outages virtually every day. I should have heeded the reviews. When I tried to cancel, I was hit with thousands in fees that were not in the contract. The line was so bad that I could not work on it. However, support was so slow in getting back to me (with “that is how our network is”, and “any other network would be the same”) that the end of the month passed. So I got stuck with this terrible service for 2 more months because of the calendar month rule. 1/3 of the support staff are completely ***********, and the others are arrogant know-it-alls who maintain that everything is correctly configured, even if their own tests indicate a problem. At one point, they sent out an email saying they were aware that there had been significant outages and issues for the past TWO MONTHS, and gave an overly complicated explanation with no apology whatsoever. Typically, ISPs will tell you about an outage when it happens. Half the time when I called, they weren’t even aware of the outage that was affecting me. I was told repeatedly, unequivocally, that their network was correctly configured, and that my latency and routing issues would be identical on the specific ISP I was changing to. Well guess what? All of those issues went away on day one with the new ISP. I actually feel like they were gaslighting me, but I’ll apply Hanlon’s Razor and chalk it up to incompetence. Incompetence and arrogance are a seriously bad combination. I wish you luck
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Replies (0)gN
gerrit N
1 reviews | Active since Jan 2020
13 Nov 2023, 15:25
Poor service stay away
No answer no help nou ****ing clue what they are doing i keep on complaining but do they follow up do they try to help u useless must as for communication why stuff is not working and you wait for 20 min on a line to get helped
Helpful (0)
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gerrit N
1 reviews | Active since Jan 2020
13 Nov 2023, 15:25
Poor service stay away
No answer no help nou ****ing clue what they are doing i keep on complaining but do they follow up do they try to help u useless must as for communication why stuff is not working and you wait for 20 min on a line to get helped
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Replies (0)gN
gerrit N
1 reviews | Active since Jan 2020
31 Oct 2023, 17:15
Disappointed
Its interesting all my fellow resedents in my complex has internet and im stuck without internet what a service to keep your name high will not recommend asap as a provider 3 days to sort out my problem still nothing no communication only we will escalated well that is not working
Helpful (0)
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gerrit N
1 reviews | Active since Jan 2020
31 Oct 2023, 17:15
Disappointed
Its interesting all my fellow resedents in my complex has internet and im stuck without internet what a service to keep your name high will not recommend asap as a provider 3 days to sort out my problem still nothing no communication only we will escalated well that is not working
0
Replies (0)RG
Raymond G
1 reviews | Active since Jan 2020
7 Oct 2023, 16:34
Shocking service
Good day I am sending this e-mail out of utter frustration and irritation. Over the last few weeks, I have made calls to you almost daily about, either no connection or slow connection. Not once has anyone bothered to call back. Everytime it is a different story, yet the problem does not seem to get resolved. I phoned again just now, held for almost 10 minutes without getting the call answered. On more than occasion the consultants become defensive and arrogant when I asked for answers. Earlier today, the speed I received was around 7mbps for download and upload. I pay for a 100mbps line and almost never have that speed. I am now beyond gatvol for the continuous interruptions, slow speed, and complete disrespect ASAP has shown me as a loyal paying customer. Rest assured, I will look somewhere else for a company that listens to their clients and have their interest at heart. ASAP does not value or appreciate their clients at all. P.S. I don't expect you to even respond to this mail because it is not deemed important enough to engage your clients or deal matters professionally and adequately.
Helpful (0)
|Replies (0)RG
Raymond G
1 reviews | Active since Jan 2020
7 Oct 2023, 16:34
Shocking service
Good day I am sending this e-mail out of utter frustration and irritation. Over the last few weeks, I have made calls to you almost daily about, either no connection or slow connection. Not once has anyone bothered to call back. Everytime it is a different story, yet the problem does not seem to get resolved. I phoned again just now, held for almost 10 minutes without getting the call answered. On more than occasion the consultants become defensive and arrogant when I asked for answers. Earlier today, the speed I received was around 7mbps for download and upload. I pay for a 100mbps line and almost never have that speed. I am now beyond gatvol for the continuous interruptions, slow speed, and complete disrespect ASAP has shown me as a loyal paying customer. Rest assured, I will look somewhere else for a company that listens to their clients and have their interest at heart. ASAP does not value or appreciate their clients at all. P.S. I don't expect you to even respond to this mail because it is not deemed important enough to engage your clients or deal matters professionally and adequately.
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Replies (0)gN
gerrit N
1 reviews | Active since Jan 2020
24 Sept 2023, 10:25
what a shame
poor poor experience definably not worth the down time I am fed up with poor service, no getting back to you when internet is down and always excuses no communication when they are experience problems service are down, no schedule for upgrades and more down time than Eskom, they are a 3 party suppliers but there own infrastructure is failing woes worse than Eskom I'm off for 2 hours on a Sunday busy studding and they cant give a eta on when they are fixing the problem (they don't answer there phone) they do not offer any thing except taking money for service that I'm not getting
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gerrit N
1 reviews | Active since Jan 2020
24 Sept 2023, 10:25
what a shame
poor poor experience definably not worth the down time I am fed up with poor service, no getting back to you when internet is down and always excuses no communication when they are experience problems service are down, no schedule for upgrades and more down time than Eskom, they are a 3 party suppliers but there own infrastructure is failing woes worse than Eskom I'm off for 2 hours on a Sunday busy studding and they cant give a eta on when they are fixing the problem (they don't answer there phone) they do not offer any thing except taking money for service that I'm not getting
0
Replies (0)