RL
Raymond G
Active since Dec 2020
8
Reviews
0
Industries
Reviews
8 reviews17 months ago
As always, it was a pleasant, hassle free experience
As always, it was a pleasant, hassle free experience. I recently received an e-mail that said my premium will be increased and felt the increase was unjust. I phoned and the person started by asking if she could phone back to save me from using my own minutes. She immediately phoned back. She went through the quote process and it turned out my property was listed at double the value. A few adjustments were made and I was quoted a much lower premium. Awesome service once again.
56 replies
19 months ago
Shocking service from MTN
I am utterly disgusted with the service received from MTN and the consultant Vireshen Bhim. I was called at the end of August for an upgrade and a package was offered to me which I accepted. A day or so later, I asked him to place it on hold so I can make sure this was the correct package I was looking for. Soon after I advised him that we can proceed. On 6 Sptember, I received an e-mail saying the upgrade was approved and I will be contacted for delivery soon. A week went past, two weeks went past, nothing. I sent e-mails on the 18th and again on the 26th to follow up. No response received. I called a few times, no answer. Today 30 September I phone MTN who cannot seem to assist me as it was done by a different department and they cannot offer the same deal. They gave me another number to phone and tried to transfer my call. After selecting the applicable option, the call was cut. I then dialed the number and was on hold for more than 30 minutes and eventually disconnected the call. Therafter I sent an e-mail to the MTN complaints mailbox on their website. This was at 12:08. I have not received as much as an acknowledgement of my mail. Absolutely shokking service. It is now just under a month since I was told the upgrade was complete and will be contacted for delivery and since then received no communication at all exept when I tried to follow up. I guess clients of over 20 years are not deemed to be important enough to be acknowledged. Lets see if I will be called back. My number is 0837604823
0 replies
31 months ago
Shocking service
Good day I am sending this e-mail out of utter frustration and irritation. Over the last few weeks, I have made calls to you almost daily about, either no connection or slow connection. Not once has anyone bothered to call back. Everytime it is a different story, yet the problem does not seem to get resolved. I phoned again just now, held for almost 10 minutes without getting the call answered. On more than occasion the consultants become defensive and arrogant when I asked for answers. Earlier today, the speed I received was around 7mbps for download and upload. I pay for a 100mbps line and almost never have that speed. I am now beyond gatvol for the continuous interruptions, slow speed, and complete disrespect ASAP has shown me as a loyal paying customer. Rest assured, I will look somewhere else for a company that listens to their clients and have their interest at heart. ASAP does not value or appreciate their clients at all. P.S. I don't expect you to even respond to this mail because it is not deemed important enough to engage your clients or deal matters professionally and adequately.
0 replies
38 months ago
Shocking service from Vumatel and ASAP Internet
Having endless issues with unstable connection. Between ASAP and Vumatel, they have been unable to resolve an issue where my internet connection just drops randomly. Some days, more than 20 disconnections happen where the connection just drops completely. After raising the problem on numerous occasions with ASAP, they came to replace the router albeit with only a 2G instead of a 5G like I had before. This did not resolve the problem. Vumatel came out and could find nothing wrong but changed the ONT as they call it. They were not gone 5 minutes and the internet disconnected again. I phoned again. This time a Roelie came out the next say and said he thinks it has to do with the way connection of the backup was done. He then changed it around. Guess what, this was not the problem. I phoned again. Someone was going to be here Friday morning which then became 2pm and eventually it was after 3 when they came out. Elton's guess was interference. He spent around 45 minutes here testing, moving around the router, ONT and backup power. He tested speed and of he went. 5 minutes later, same problem. Phoned, no answer, sent message, no reply. Phone Dominic from ASAP on Saturday morning as the problem continued on Friday and Saturday morning. He informs md that Vumatel knows about n network issue. I phone Elton, he does not seem to know about this problem. Tells me to disconnect the backup as this may cause interference, another guess which makes no sense to me as the backup power has been there for over a year. I cannot tell you how many calls I have made over the last few weeks, which I pay for. I still have to my full subscription for a 100mbps line which I do not have the benefit off. I gave them a deadline to resolve the problem by Monday I am being told, that wont be realistic for Vuma to resolve by Monday. It is not as if I only reported the issue today. This has been ongoing for weeks and over the last 2 weeks, they replaced a router, ONT, changed cabling, changed position of the router to avoid interference, made me remove my backup power which I have for a reason, something we call loadshedding. I am now at the end of my patience level and can no longer accept the lack of service in getting value for the money I pay. Lets see if this review has any effect on the way I am being treated. Seriously annoyed and gatvol client Raymond le Grange Tel: 0837604823
371 replies
41 months ago
Channels not working
I have had endless issues with DSTV on my Streaming subscription. Every month there is an issue with channels not working. Last month it took them two seeks to sort out the problem with M-Net. I still have to pay a full subscription. It took close to 10 calls and for two days I was not able to watch any channel because they wanted to reset my account. Now I have the same problem. I logged it with csll centre and someone was going to call me in an hour. Still no call and M-Net still not working. It is no wonder you are thousands of subscribers. The service is non-existant and I have to pay for a premium subscription which I cannot use fully for half the month. Lets see how serious DSTV takes this complaint. In my recent dealings, I get the feeling they dont care. The arrogance in the way you deal matters is a disgrace. My number is 0837604823 if you are interested. Unhappy frustrated client Raymond le Grange
132 replies
54 months ago
Disgusted with MTN
I am absolutely disgusted with MTN. Since loadshedding was re-introduced a few weeks ago, we have no network on any device in our home that is on the MTN network. We cannot make or receive calls, receive messages, connect to internet, nothing. Phoning the call centre is a fruitless exercise. I was just told we are all affected by loadshedding. That may be the case but in the past I was still able to use my phone and wifi router that has a back up battery. Now nothing. She was unable to route my problem and gave me a number for the coverage line, 0839001212. Here I was advised the backup batteries at the cell tower was stolen recently and it takes long to replace them and they cannot tell when or if it will be replaced. Both my wife and I work from home. We run a business and I work for another company which requires connectivity to liaise with clients via phone as well e-mail etcetera. We used to be without power for 2 to 3 hours at a time and on occasion twice a day. That is 4 to 6 hours that I have no connectivity. Now we have moved to Stage 4 loadshedding and we will be without power more frequently. This means even less productivity due to MTN's lack of urgence and don't care attitude. I have to pay for the services every month but do not have the service. Can I now bill MTN for the times I have no reception and cannot earn an income? If I do not earn an income, I cannot pay you but you take away my ability to earn an income because you do not want to replace the back up power supply in our area. This is absolutely unacceptable. I guess chances are slim someone will respond to this issue as we know how MTN deal with complaints. Oh wait, they don't deal with them.
0 replies
55 months ago
Great Service from Brandon Terblanche at We Buy Cars
Dealt with Brandon Terblanche from We Buy Cars over the last week or so as I wanted to sell a vehicle. What an absolutely great experience. He was so professional, courteous, punctual. I will without any hesitation deal with Brandon and We Buy Cars again in future.
53 replies
65 months ago
Move from Bankmed to Discovery
Good day. I have been struggling to a chronic medication issue resolved for two weeks now. I moved from Bankmed recently and was assured I will have everything transferred without a problem. Now only some of the chronic medication have been approved. Been dealing with Anita and the chronic mailbox. Asked that someone call me two days ago and still waiting. Apparently the chronic department cannot make calls. I need this matter resolved today. If not, I will load complaints on every platform available.
112 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)