JB
James B
Active since Apr 2017
7
Reviews
0
Industries
Reviews
7 reviews23 months ago
Meaningless warranty claims
Don't believe the 5 star reviews as I did. When something went wrong with my battery, I was told to take it up with the manufacturer. When the manufacturer came up with a bogus reason to deny my warranty, Devan/Enway refused to make it right, left me out in the cold, and went as far as to suggest (what I will charitably describe as) 'an un ethical way' for me to get compensation for the faulty hardware instead. When I complained about this breach of ethics and poor treatment, he shut down communication. Fair weather friend-style customer service.
0 replies
23 months ago
Shocking lack of warranty coverage from Rectron
Rectron has now had my 3.6kWh Dyness B3 battery for over 6 months. They first claimed it was water damaged and irreparable, but once I pointed out how that doesn't make sense, they began claiming there is nothing wrong with it. Within a month of receiving the battery, it had an issue where it would shut down randomly. I informed Dyness of the problem and proved that it was happening. They recommended I do a full cycle test, which I did and the battery "passed". They did not have any other recommendations other than to bring in the battery. Because the battery could go for up to 2 months without having a random shut down, and the RMA process would take weeks if not months, I lived with it. However I wanted to get the issue sorted before the 1 year warranty expired. I was told the battery had water damage. I cannot explain how implausible this is. The battery has been in my living room since I got it. They were not able to say if it was my fault, a manufacturing defect, or corrosion as a result of the battery itself failing. However they are using this excuse to deny my warranty. They said the battery is "irreparable". After months of requests, I received a 50 word report making reference to this diagnosis. I complained about this, and stated that their theory did not make sense. At which point I was told they were looking into it, and would do the repair as an exception, and not because I was entitled to any warranty coverage. They then stated that the battery had been investigated, and there was nothing wrong with it. It had passed a full cycle test (remember that from earlier?) and did not need any components replaced. They said I should pick it up. I asked incredulously how the battery had been upgraded from "irreparable" to good-as-new, and how they could diagnose an intermittent issue with a single cycle test. I received no response to my questions. Much later, I got another request to pick up the battery, I explained the situation and was assured that someone would investigate and get back to me. Again it has been silence for over a month. I don't understand how you can treat customers like this. These batteries are sold with a TEN YEAR warranty. Mine had problems from the beginning and they have been militant about denying my claim. CAVEAT EMPTOR
0 replies
25 months ago
********ly bad service
Outages virtually every day. I should have heeded the reviews. When I tried to cancel, I was hit with thousands in fees that were not in the contract. The line was so bad that I could not work on it. However, support was so slow in getting back to me (with “that is how our network is”, and “any other network would be the same”) that the end of the month passed. So I got stuck with this terrible service for 2 more months because of the calendar month rule. 1/3 of the support staff are completely ***********, and the others are arrogant know-it-alls who maintain that everything is correctly configured, even if their own tests indicate a problem. At one point, they sent out an email saying they were aware that there had been significant outages and issues for the past TWO MONTHS, and gave an overly complicated explanation with no apology whatsoever. Typically, ISPs will tell you about an outage when it happens. Half the time when I called, they weren’t even aware of the outage that was affecting me. I was told repeatedly, unequivocally, that their network was correctly configured, and that my latency and routing issues would be identical on the specific ISP I was changing to. Well guess what? All of those issues went away on day one with the new ISP. I actually feel like they were gaslighting me, but I’ll apply Hanlon’s Razor and chalk it up to incompetence. Incompetence and arrogance are a seriously bad combination. I wish you luck
0 replies
58 months ago
Vodacom divulging personal info and encouraging criminal activity
Vodacom gives out your number and personal information like your name and the status of your contracts to third parties. In my case I am overdue for an upgrade. I get calls, sometimes daily, from people claiming to represent Vodacom “informing me” about the status of my contract. No way to get them to stop, and recently it has begun to border on harassment. Yesterday a woman called and was very rude when I asked her to stop calling, she hung up on me too. Today they called again at a very inconvenient time, when I realised who they were I said “please stop calling” and hung up, they proceeded to phone me back 5 times in a row! I am quite certain this is illegal, definitely a violation of POPIA, and probably grounds for class action if others have experienced anywhere close to the same treatment as myself.
106 replies
63 months ago
Absolutely awful service
Nothing but problems with Afrihost. They throttled us down to unusable speeds on DSL and when we upgraded for fibre we have continued to have problems. The line speed has never been close to what we paid for, support is beyond useless, they have overcharged us several times and trying to get refunds is like trying to get blood from a stone. We are currently in a months long situation of getting about 10% of the speed that we are paying for and they have been reluctant to send anyone out to help, effectively putting us off for months now. I need them to verify the install was so we can ditch them for a different ISP, big surprise they are ignoring us! Typical that they aren’t even on Hello Peter to deal with complaints. AVOID
0 replies
76 months ago
Repeated Problems Leads to Trust Downgrade
I have had many problems ordering with UberEats from the McDonald's in Observatory, CPT. They frequently have slow service, omit items and get orders wrong. I understand this is more an issue with the restaurant but it is the only one in my area and UberEats has handled this issue badly, especially considering this restaurant is their driver hub for the area. My orders are so frequently incorrect that I have taken to complaining using the "incorrect/missing item" help query in the app, in the hope that Uber would begin checking orders or improve their service. Today I had a missing item and when I complained I was informed that I would not be refunded because I had a suspicious number of complaints. I wonder why that is? I told them to check my account, I only ever have missing items from one restaurant and that this has been an ongoing problem which I have complained about in the past. They responded with a veiled threat suggesting that my account would be terminated if there was more "suspicious activity". I probably only complain half of the time there are problems, and I only started complaining a few months ago, which shows how terrible the issue is. To those who say "order from a different restaurant", I frequently do! But sometimes I want McDonald's, unfortunately this particular one is very badly managed and I am disgusted at UberEats for not properly investigating and for essentially accusing me of fraud and threatening to close my account; rather than accept responsibility or deal with the problem. I see that they also do not respond to complaints here (big surprise) and they also do not give you ticket numbers for your support queries. We need stricter regulations on megacorporations.
0 replies
110 months ago
Can't log in to My Vodacom app
<p>Hello,</p> <p> </p> <p>I can't log in to the My Vodacom app. Very annoying, it says my number cannot be verified, so I say 'Use OTP,' the OTP arrives immediately and I enter it, but again I get the error that my number could not be verified. What the heck?</p>
168 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)