********ly bad service

Outages virtually every day. I should have heeded the reviews. When I tried to cancel, I was hit with thousands in fees that were not in the contract.

The line was so bad that I could not work on it. However, support was so slow in getting back to me (with “that is how our network is”, and “any other network would be the same”) that the end of the month passed. So I got stuck with this terrible service for 2 more months because of the calendar month rule.

1/3 of the support staff are completely ***********, and the others are arrogant know-it-alls who maintain that everything is correctly configured, even if their own tests indicate a problem.

At one point, they sent out an email saying they were aware that there had been significant outages and issues for the past TWO MONTHS, and gave an overly complicated explanation with no apology whatsoever. Typically, ISPs will tell you about an outage when it happens. Half the time when I called, they weren’t even aware of the outage that was affecting me.

I was told repeatedly, unequivocally, that their network was correctly configured, and that my latency and routing issues would be identical on the specific ISP I was changing to. Well guess what? All of those issues went away on day one with the new ISP. I actually feel like they were gaslighting me, but I’ll apply Hanlon’s Razor and chalk it up to incompetence.

Incompetence and arrogance are a seriously bad combination. I wish you luck