Shocking service

Good day

I am sending this e-mail out of utter frustration and irritation.

Over the last few weeks, I have made calls to you almost daily about, either no connection or slow connection. Not once has anyone bothered to call back. Everytime it is a different story, yet the problem does not seem to get resolved.

I phoned again just now, held for almost 10 minutes without getting the call answered.

On more than occasion the consultants become defensive and arrogant when I asked for answers.

Earlier today, the speed I received was around 7mbps for download and upload. I pay for a 100mbps line and almost never have that speed.

I am now beyond gatvol for the continuous interruptions, slow speed, and complete disrespect ASAP has shown me as a loyal paying customer.

Rest assured, I will look somewhere else for a company that listens to their clients and have their interest at heart. ASAP does not value or appreciate their clients at all.

P.S. I don't expect you to even respond to this mail because it is not deemed important enough to engage your clients or deal matters professionally and adequately.