****mers or playing hide and seek?

On the 28 Jan 2026, I enquired about buying a clutch padel bracket for a Renault Sandero. The response was prompt, was asked to forward info and pictures and it was confirmed that the part was available. I proceeded to order and pay for the part. The part was delivered but it was such a disappointment coz it is made of cheap plastic and when fitted, the cable snaps out of place every 2 mins meaning it’s not compatible. I’ve sent them an e-mail explaining this and enquiring of the return and refund as the part is useless. I’ve been ignored, my e-mails not acknowledged. I want my money back and for them to take this part back coz clearly it’s a manufacture fault for the bracket not to hold the force of clutching.