Delivery issue

I ordered from shein and my package was allocated your courier it was supposed to be delivered today .When the driver called me he told me that he’s waiting outside so I went outside and waited at the main gate .When I call him he tells me he left because he was waiting inside my work premises whereby he didn’t communicate that with me .I was at the gate for more than 10 minutes like I’m stupid .When I communicate with him that he must come back to the main gate because that’s where I am he told me that he left and won’t come back because I didn’t know my address . Your drivers do what they want just because they know they will get away with it .Dissaponted is an understatement. That package has important things that i needed by tomorrow .in really disappointed