Extremely Disappointing, ********* and Unprofessional – Please Avoid This Vet

I took my spaniel, Hudson, to this vet on Sunday, 10 November at 12:30, as he had a severely high temperature and needed urgent care. The vet suspected pancreatitis and requested that I admit him overnight with a deposit of R4,500, which I paid.

Later that evening, I was told his bloods were clear and that he did not have pancreatitis, but an x-ray allegedly showed an internal mass. The vet then said he wasn’t confident with ultrasounds and that another doctor would only be available the following day.

The next morning, I made multiple calls (8:17 am, 10:07 am, 11:00 am, and 12:45 pm) and received contradictory information each time. I was repeatedly promised a call from the doctor that never came. When I finally spoke to him, he said Hudson was about to have the ultrasound — despite me being told hours earlier that it had already been done.

The doctor was rude, dismissive, and even told me I was being emotional — which is completely unacceptable given that my dog had been admitted for over 24 hours without proper feedback or care.

When I decided to discharge Hudson, I was handed a bill of R8,900 with no clear diagnosis. To make matters worse, the claim form stated that Hudson had “acute anorexia”, which is completely absurd and inaccurate considering the circumstances.

I had also informed the vet that Hudson had an encounter with a ******, yet no examination for bite wounds or injuries was done before jumping to extreme and costly tests. This negligence and lack of care is alarming.

The entire experience felt *********, careless, and profit-driven. I was later told by accounts that the manager would call me at 2 pm, which never happened — yet another example of poor communication and disregard for clients.

I have since taken Hudson to a competent and compassionate vet who provided proper care and clear explanations.

Please avoid this practice at all costs. Their lack of professionalism, compassion, and accountability is shocking. I will be taking this matter further with the Veterinary Council for investigation.