Poor customer service and poor quality

I bought the asics nimbus 25 for R2500 at atterbury on the 4th of May 2024.i ran with it for approximately 300km and the shoe is now torn on the top. I phoned them to explain and they told me to bring the shoe. I explained to them that I stay in Johannesburg and I can't drive there, can I not send a picture and they said no. I drove there today and kagiso did an assessment and concluded that it is not because of the size. I told them I had a nimbus 25 which I got from totalsport and it didn't do this. So Caroline, the manager told me to bring that one and I told them I will not drive to Pretoria again. I left the shoe at the shop. I'm really disappointed with the service I got. I ran comrades with this shoe and it was a good shoe.Spending so much money on a shoe that lasted me for almost 2months is heartbreaking.