Terrible service from ASICS

Absolutely pathetic service from Asics!!!! I reached out to Asics in Access Park Kenilworth on 20th of November with an issue that I found to be a problem. A netball takkie that just lasted a few months where all other Asics that we've bought have last led significantly longer. This to me showed an issue with that specific "model".

They advised that I reach out to head office. I then got hold of Asics SA on their Facebook page on the 25th of November. Follow up after follow up, theu kept saying "we're waiting for feedback"

I've since sent TWO messages with Absolutely no reply. As the consumer, why should I have to run to you for responses??? Let alone me sending messages and blatantly getting ignored.

I expect to hear back from Asics, with a proposal in sorting out my initial query ASAP. I've been a loyal Asics supporter for the last 15 years. My daughter and my wife have always used it. But im starting to think otherwise unless we can come to a resolve