Worst quality and service

Worst customer experience EVER!!!.. not due to poor agents answering the calls (only getting to speak to someone after you get a contact number at a pickup depot)... ask to speak to a "team leader "... but they don't take incoming calls???... request call back... nothing still after 4 days... bought hockey shoes end of November... starter tearing mid Feb... trying to replace or refund as shoes are needed... feedback.... can't return as "used & normal wear & tear" ... firstly contacted manufacturer who blatantly said not their issue or fault... take it up with seller, who now is refusing to refund or replace 2 month out of season shoe as it is due to "normal wear and tear "... so asics hockey boots last 2 months only... for R3 400....