Can u replace my washing machine

I bought a washing machine from game in less than a year thevhime broke i reported this the repairs were to take 2 weeks its been lile 4 weeks now i have to hand wash. And i feel that as a consumer i was not informed that the guarantee and repair of the machine has a wait this long. The repair costs me weekly more money than a assistant at home full time. I was refererred by game to hisense and hisense has not even bothered to read my ema. Meanwhile every day i have to handwah.