Asos Customer Service sucks

Between Asos and Aramex, I am not sure who is worse. I have been waiting for a package marked “out for delivery” since Friday the 14th of October, it is now the 18th. Each day, the tracking updates to “out for delivery” and each evening with the package still undelivered, the tracking updates to “customer not available” or “awaiting updated address from customer”. These are both lies. Not once has any courier or representative of Aramex contacted me. Not a call, SMS or email has been received by me from anyone. And of course, there is no way to contact Aramex directly. My next course of action is to contact the Ombudsman in both Hong Kong and the UK and have both Aramex and Asos dragged over the coals for service failure. What a pathetic bunch of nancies both these companies are. Save yourself a lot of trouble and just don’t do business with them.