Bad Bad Bad service/ customer service

I mailed this company 2days ago no respons. I am enquiring about something important they simply just ignore me, what kind of service is that but if you dont pay your insurance they are on your necks like nobodies business.

Below is my email enquiry ..i am very irritated with these people. Good day

Please can you inform me about the maternity plan, we took out this medical plan with you guys its been over 1 year now. I would like to know my maternity benifits on my plan also what the process would be as i find it difficult that we always need to claim money back afyer visitations to doctors and dont get refunded full amounts.

We have saved up enough on paying R1500 monthly for this plan and still dont get value for all our money.. We are also concidering moving to a diffrent plan as we are looking around for better quotes . I.D ********** 028080 Selmone Sibiya