Asteriomed Medical Insurance
1.9|9 reviews
JM
Jessica M
1 reviews | Active since Member
26 Jan 2019, 19:16
UNLAWFUL UNAUTHORIZED DEDUCTIONS
Apply for single combo, they send both single and couple medical confirmations. Ask them to rectify it more than 20 days prior to debitorder date, after emails back and forward they still deduct the couple combo (which is 80% more than single). After another email to complain, ask for refund and to cancel the application entirely, they reply that they will refund and they apologies. We found a medical sheme (not insurance) that worked in budget and apply to that. A month later and Asterio deducted another amount, which is neither the single or the couple tariff. This cause us to make unnecessary loan (debt) arrangements to cover other expenses due to a unforseen AND UNLAWFUL deduction. We will be giving them over to the ombudsman and Pasa. Do not trust them
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Jessica M's updateReviewer Update
30 Jan 2019, 06:30FOLLOW UP!
The day after this post (Sunday), someone contacted me and on Monday the refund shown in the bank account.
It's unfortunate that something as maladministration was the cause of the unpleasantness, and believe Asterio is a good insurance company with good benefits if used correctly, with this I withdraw my last sentence of my post in regards to Asterio. (Since I can't amend or delete the post)
JM
Jessica M's update30 Jan 2019, 06:30
Reviewer Update
FOLLOW UP!
The day after this post (Sunday), someone contacted me and on Monday the refund shown in the bank account.
It's unfortunate that something as maladministration was the cause of the unpleasantness, and believe Asterio is a good insurance company with good benefits if used correctly, with this I withdraw my last sentence of my post in regards to Asterio. (Since I can't amend or delete the post)