Best service

It sounds like you had a really frustrating and disappointing experience at Kwaggafontein Astra. Here's a more polished version of your complaint in good English:

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I recently purchased a wardrobe from Kwaggafontein Astra that was marked down. The only issues the staff mentioned were that it had no handle and was broken at the back. I agreed to buy it, understanding that I would fix those problems myself.

However, after making the purchase, we were asked to wait outside while they wrapped it. When we got home and unwrapped it, we discovered that the wardrobe was locked without a key. Since the back was broken, we could see inside—and to our surprise, there were no shelves or hanging pole.

When we called the store to address the issue, both the manager and salesperson were extremely rude. They told us they would bring the key on Monday, but they made it clear that we wouldn’t be receiving the missing shelves and hanging pole because the item was marked down.

This is completely unacceptable. As customers, we should have been informed about all the missing parts before making the purchase. The way we were treated over the phone was disrespectful and unprofessional. I expect better service and honesty from a business.

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You can use this version if you want to escalate the complaint or post a review. Hope they sort it out soon!