TN
thandeka N
Active since Oct 2018
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
URGENT: ATM Deposit of R2100 Not Reflecting – Kwagga Plaza
Dear Standard Bank Team, I am writing to lodge an urgent complaint regarding an ATM deposit that has not reflected in my account. Today, 05 March 2026 at 09:37, I deposited R2100 into my account at Kwagga Plaza using the first ATM when approaching the ATM area. However, the funds have still not reflected in my account. I went inside the branch for assistance, and the teller confirmed that they are able to see the transaction on the system. Despite this, I was advised that the funds will only reflect tomorrow. This is very concerning and frustrating because I urgently need access to the money today, and since the transaction is already visible on your system, I do not understand why the funds cannot be released immediately. I kindly request that this matter be treated as urgent and that the R2100 be credited to my account as soon as possible today I have a funeral to prepare I can’t wait until Tomorrow. My details are as follows: Name: Thandeka Ntuli Account Number (last 4 digits): 9131 Branch: Kwagga Plaza ATM Used: First ATM when approaching the ATM area Time of Deposit: 09:37 Amount Deposited: R2100 Please provide urgent feedback on the resolution of this matter. Kind regards, Thandeka Ntuli
212 replies
15 months ago
Best service
It sounds like you had a really frustrating and disappointing experience at Kwaggafontein Astra. Here's a more polished version of your complaint in good English: --- I recently purchased a wardrobe from Kwaggafontein Astra that was marked down. The only issues the staff mentioned were that it had no handle and was broken at the back. I agreed to buy it, understanding that I would fix those problems myself. However, after making the purchase, we were asked to wait outside while they wrapped it. When we got home and unwrapped it, we discovered that the wardrobe was locked without a key. Since the back was broken, we could see inside—and to our surprise, there were no shelves or hanging pole. When we called the store to address the issue, both the manager and salesperson were extremely rude. They told us they would bring the key on Monday, but they made it clear that we wouldn’t be receiving the missing shelves and hanging pole because the item was marked down. This is completely unacceptable. As customers, we should have been informed about all the missing parts before making the purchase. The way we were treated over the phone was disrespectful and unprofessional. I expect better service and honesty from a business. --- You can use this version if you want to escalate the complaint or post a review. Hope they sort it out soon!
0 replies
16 months ago
unauthorize debit order
I am writing to express my frustration and disappointment regarding an unauthorized charge of R1499 that was taken from my account. I have no knowledge of how my card details were obtained, nor have I signed up for any account or service with your company. This transaction was made without my consent, and I demand an immediate refund of the full amount. I would appreciate your prompt attention to this matter and expect a resolution as soon as possible. Please confirm receipt of this message and inform me of the steps you will take to process my refund.
0 replies
16 months ago
Online payment
An amount of R1499 was deducted from my account with the reference "online purchase." I am using a new card and do not have the banking app yet, so I am unsure how this transaction was approved without my authorization. I tried speaking to an agent over the phone, but they said they could not assist or verify my account. The agent on WhatsApp suggested I search for the company that debited my account using the reference, but it only says "online purchase." How could this happen?.. funny part my card is not even 5 days old and now this
56 replies
23 months ago
Karl peeling
I am writing to express my disappointment with a recent purchase of Karl Sneaker shoes, that i purchase at Hydraulics Sandton on the .26/04/2024. Unfortunately, after a two week's period of use, I noticed that the shoes have started to peel the brand name Karl . This issue has greatly affected the appearance and quality of the product. I have attached photographs of the shoes clearly showing the peeling for your reference. I believe they should not be showing such extensive wear so soon after purchase. I would like to request either a replacement pair of shoes or a refund for this defective product. Please advise on the next steps to resolve this matter promptly. I look forward to your response and a swift resolution to this issue. Thank you for your attention to this matter.
0 replies
45 months ago
Truworths
I have a clothing accout with Truworths, i have paid the arrears and account up to date with my payment but my credit reposrt shows that im not paying my account even July showa no payment recived. they dont update coreect information at credit bureau, now i tried to apply somewhere else was told about my truworths account in arreas
268 replies
47 months ago
Remove prescribe account
i called the them in the morning and i spoke to Nhlanhla who give me the bad attitude regarding and dint assist me. First of all i want to remove the cash loan account on my record that was open 2018, the account are now prescriped and i cant get hold of the credit providers to get the paid up letter. she is telling me to contact the NCR of which i already called them but was told contact the credit burea for the account to be removed.
134 replies
49 months ago
Prescription debt
My profile is locked i tryied to call the call centre was told i need to upload my id and picture of myself, i did that but still am locked. i have been sending email for prescription debt that needs to be written off.. i never recive any feedback since.. plea
0 replies
92 months ago
ewallet
am very frustrated with fnb on the 2018/09/25 i tried to withdraw the e wallet of R450 at fnb atm in Johannesburg transaction was completed but the money didn't come out, then I called e wallet customer service and they told me the money was withdrawn, explained to them that I'm still in front of that ATM,no money came out and after that the atm says out of service. i called last week after the incident i was told they need to investigate, am not working i need cash for my school transport... someone called me on 2018/09/28 and advise will get my cash on Friday but still up to date nothing... please i need my cash urgently
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)