ASUS selling products they do not have.

I bought a laptop under the impression that I was buying directly from ASUS, only to find I was buying from a third party called Digital generation. A week after they told me they had no stock and it could take over two weeks, I was give a refund option instead of them refunding me they sent a false email with a tracking number for me to track my parcel. I than called a couple of days later for assistance with the tracking number of the parcel only to find out there was not such parcel. They have since promised me a refund but I’m still waiting. The laptop is still being advertised online under the name ASUS South Africa but you guys know very well it’s out of stock. Why does the store online read as ASUS South Africa instead of Digital Generation?