Pathetic service

What a pathetic service from @Sandton Hotel. Tell me why do I have to wait more than an hour to get Plates and Cutlery? Why don't you have at least 2 Plates and Cutlery in your Studio Apartments? This honestly doesn't make sense. You are just trying make an excuse about your lifts that haven't been working for day, why don't you fix them? It's even worse you raised your rates yet you give us a **** service