Incorrect time on bus ticket cost me time with grieving mother, got no refund

<p>Weeks before Friday 5 August I bought a bus ticket from ATLANTIC CHARTERS AND TOURS for R550 to go visit my sickly grandmother. She passed away before I got there, but obviously I wanted to spend time with and support my grieving mother.</p> <p> </p> <p>The bus ticket to Graaff-Reinet (said departure time was 8pm, but it turns out the bus had left at 7pm. There were no more buses going to GRT that night. The next day I went to the Checkers branch where I'd bought the ticket and the manager there called around to find out that the bus time had changed since I bought the ticket, but I had received no notification of this. I bought another bus ticket, although lost precious time with my mother. The manager was told that if I SMSed my bank details to ********** 664 I would be refunded.</p> <p> </p> <p>After receiving no response to my SMS requesting a refund, and speaking to one Mr Shamil Sydow over the phone more than once, I am still waiting for any kind of recognition or refund from the bus company. Apparently one Mr Groenmeyer was supposed to deal with it, but he never phoned me back after I called his secretary.</p> <p> </p> <p>This is the worst service I have ever experienced with a bus liner and I am appalled by the utter lack of accountability shown by its representatives. </p>