CK
Caroline K
Active since Jun 2016
2
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2 reviews118 months ago
Incorrect time on bus ticket cost me time with grieving mother, got no refund
<p>Weeks before Friday 5 August I bought a bus ticket from ATLANTIC CHARTERS AND TOURS for R550 to go visit my sickly grandmother. She passed away before I got there, but obviously I wanted to spend time with and support my grieving mother.</p> <p> </p> <p>The bus ticket to Graaff-Reinet (said departure time was 8pm, but it turns out the bus had left at 7pm. There were no more buses going to GRT that night. The next day I went to the Checkers branch where I'd bought the ticket and the manager there called around to find out that the bus time had changed since I bought the ticket, but I had received no notification of this. I bought another bus ticket, although lost precious time with my mother. The manager was told that if I SMSed my bank details to ********** 664 I would be refunded.</p> <p> </p> <p>After receiving no response to my SMS requesting a refund, and speaking to one Mr Shamil Sydow over the phone more than once, I am still waiting for any kind of recognition or refund from the bus company. Apparently one Mr Groenmeyer was supposed to deal with it, but he never phoned me back after I called his secretary.</p> <p> </p> <p>This is the worst service I have ever experienced with a bus liner and I am appalled by the utter lack of accountability shown by its representatives. </p>
0 replies
119 months ago
Bank won't stop charging international fees for card in SA
<p>After returning from an overseas trip, Nedbank continued to charge me international fees for all my card transactions more than a month later. I spent the better part of my lunch hour on the phone in one of its branches, waiting for an agent from its card department to sort out the problem. Eventually the agent said it was allegedly fixed and that I would be paid back the charges that had been wrongfully taken from me. I wrote down the reference number for the call. Weeks later money is still being taken off my account whenever I use my card. I'm fed up with wasting my time going into this bank to ask it to stop (effectively) stealing my money.</p>
53 replies
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