Poor service and no guarantee

This is a warning to consumers to steer clear of Atlas Appliances in Edenvale. I have had no end of trouble with their product, attitude and very poor customer service. After installing a gas water heater from Atlas, the unit did not function as the ignitor did not work. The part was replaced under duress. Next the heater would not warm the water at constant temperature, fluctuating between the low twenties and fifties in quick succession. Then it went down with an error message. After a lot of effort by the installer and sending Atlas videos of their failing product they reluctantly sent a technician, who was unable to fix the problem. They then replaced the product, claiming that they are doing me a favour. This one also did not start up; the ignitor would not work. It has now also been returned to them. They are claiming it is a problem with the water quality, but the (approved) installer assured me there was no dirt in the filter when he removed the replacement unit. When I asked Atlas for a refund (as I am entitled to do under the Consumer Protection Act), they bluntly refused. In the meantime the installer, at his own cost, installed a water heater from a different manufacturer. This unit has been working without any problems from day one, so there obviously is no problem with the water supply. Do not do business with Atlas, they offer no guarantee and provide very limited (and poor) support.