PB
Pieter B
Active since Jan 2017
8
Reviews
0
Industries
Reviews
8 reviews25 months ago
Avoid using Hohm in concert with Nedbank Finance
What a useless bunch! I was forced to include them in my battery back-up installation (as managing contractor), as I app**** for finance via Nedbank. Their contribution was threefold. They added cost, delays and confusion to the process, without contributing one thing to the actual installation. In addition, eight months after the contractor completed the installation, Hohm has not yet paid them in full.
106 replies
25 months ago
Avoid using Hohm in concert with Nedbank finance.
What a useless bunch! I was forced to include them in my battery back-up installation (as managing contractor), as I app**** for finance via Nedbank. Their contribution was threefold. They added cost, delays and confusion to the process, without contributing one thing to the actual installation. In addition, eight months after the contractor completed the installation, Hohm has not yet paid them in full.
53 replies
64 months ago
Excellent customer service!
I booked flights with Lift but decided to cancel due to the second wave of Covid 19. As the flights were only seasonal I could not change it to another date. They made an exception from their stated policy and refunded me the full amount.
0 replies
68 months ago
Stuck on Rica? Here's a solution
I have found a roundabout solution to get support. Go to My Broadband and search for rain comments. You will notice a rain mobile (Company rep) on this site. You can communicate with this person by registering with my Broadband. They solved my problem of being stuck on the Rica process.
53 replies
68 months ago
Terrible support service
I have just bought a rain SIM, which I was able to activate, but needed to Rica it too. I cannot do the Rica as I don't receive the SMS to start the process. I tried numerous times without success. I've checked and double check my phone number on my profile and there is nothing wrong. To try and solve the problem there are only FAQ's, which don't help and it seems the query posting does not work, so I'm stuck with a sim and a service I've already paid for, with no functionality.
159 replies
99 months ago
As bad as always
I have previously reported on the terrible service experience with the Vumatel call centre and lack of feedback as well as slow progress with calls logged. As luck (very loosely speaking) would have it, my internet went down on 14 February. I reported the problem with my ISP and we established immediately that the problem is with the fibre connection. They reported the problem to Vumatel, and then radio silence ensued. By Friday 16 February they escalated the query; still no feedback or estimate of when the problem will be fixed. Saturday the same story. By Sunday they indicated they will have to escalate to Vumatel management on Monday as they could not get any useful feedback from the call centre. Lo and behold! At about 6:30 PM on Sunday 18 February two technicians pitch up. It takes them all of 15 minutes to identify the problem. Another 30 minutes and it is fixed. While they were still there Vumatel called to confirm that the problem is solved and can they close the call. On asking about the delay to attend to my problem the reply was that it showed as outstanding for "only" 28 hours on their system. I have this experience before where someone closes the call in the Vumatel office and then your query gets reset to start counting again. I don't think they appreciate that I did not opt for fibre to check my e-mails once a week. I pay for a consistent, fast and reliable service and expect to get it!
210 replies
104 months ago
Poor service and no guarantee
This is a warning to consumers to steer clear of Atlas Appliances in Edenvale. I have had no end of trouble with their product, attitude and very poor customer service. After installing a gas water heater from Atlas, the unit did not function as the ignitor did not work. The part was replaced under duress. Next the heater would not warm the water at constant temperature, fluctuating between the low twenties and fifties in quick succession. Then it went down with an error message. After a lot of effort by the installer and sending Atlas videos of their failing product they reluctantly sent a technician, who was unable to fix the problem. They then replaced the product, claiming that they are doing me a favour. This one also did not start up; the ignitor would not work. It has now also been returned to them. They are claiming it is a problem with the water quality, but the (approved) installer assured me there was no dirt in the filter when he removed the replacement unit. When I asked Atlas for a refund (as I am entitled to do under the Consumer Protection Act), they bluntly refused. In the meantime the installer, at his own cost, installed a water heater from a different manufacturer. This unit has been working without any problems from day one, so there obviously is no problem with the water supply. Do not do business with Atlas, they offer no guarantee and provide very limited (and poor) support.
0 replies
113 months ago
Terrible service
<p>The Vumatel support service and call centre are utterly useless. Calls are apparently logged, but any action following on that is not (properly) recorded. The turnaround time is extremely slow and they make no effort to ensure the customer is attended to. I have now had a number of interactions with them and my experience has not improved. If it was possible to "divorce"them as fibre service provider I would have done so. They are clever enough to respond to hellopeter complaints, but the response is always the same: "Please provide us with details so we can attend to your query". This serves no purpose as I would not have complained if they attended to my query in the first instance.</p>
56 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
0 (0%)
1 Star
6 (75%)