Not impressed

Had a forced entry at my house last night,my alarm did not go off so when we got home we had to call them, when asked why the alarm did not go off I was told by the officer that the guy must have been crawling, this after we were told that the system would pick up any and all movement, I spoke tonthe officer who told me he had to wait for his superior before he could do anything, when the superior came neither on of them did anything really

I then asked what we could do to rectify and prevent this situation, they told me they could send a technician that I have to pay for, why should I pay for a fault I your system I'm addition to paying thousands of rands per year? The superior told me he would have someone call me today, it's 22:20 and I have received not even a call with regard to this situation.